Get in touch!
Everyone at VIN is here to help you get the most out of your membership.
For specific questions, email a team directly. Send your general questions and ideas to feeback@vin.com.
For quicker assistance with a log-in, membership, or billing question or to report a problem, call one of the numbers below:
Toll Free: (+1) 800-700-4636
From UK: (+44) 01-45-222-6154
From Australia: (+61) 02-6145-2357
From Anywhere: (+1) 530-756-4881
Telephone hours:
Monday - Friday
8 AM - 8 PM ET
(Note: Phone support is limited from 8-11 AM ET)
Fax: (+1) 530-756-6035
President & Co-founder
Paul D. Pion, DVM, DACVIM (Cardiology) (paul@vin.com)
Direct Phone: 530-757-6881
VIN Member Support Teams
Membership Services (Also known as VINgram)
VINgram@vin.com
The VIN Membership Services team (VINgram) is always ready to help!
When you call VIN, the amazing VINgram answers! You never have to wade through a bunch of automated options to reach a live person.
VINgram also reviews membership applications, responds to member emails, and keeps track of billing and membership records.
Their mission is to make joining VIN and maintaining your membership as easy as possible!
Reach them by phone Monday through Friday, from 8 AM to 8 PM ET, and by email at VINgram@vin.com at any time. Emails are usually answered within 24 hours, and phone support is limited from 8-11 AM ET.
Member Relations Team
mrt@vin.com
When you join VIN, the Member Relations Team welcomes you with open arms! The dedicated members of this team reach out to all new members.
They make sure you know how to access VIN and find the tools, resources, and information you need. No question is too big or too small!
If you haven't yet received a welcome call or would like to take a personalized tour of VIN, email the team at mrt@vin.com.
VIN Rep Committee
RepComm@vin.com
VIN Reps are VINners who love VIN and enjoy teaching others how to get more from VIN. You never need to feel lost or alone...every VINner in practice is assigned a buddy* from the VIN Representatives team!
They also monitor the message boards, assisting with frequently asked questions. Read about them, discover what they like, where they live and work, and put a face to the name.
*Don't remember who YOUR VIN buddy is? To find out, log in to VIN and click on MyVIN in the navigation bar at the top of the page. Under the COLLEAGUES menu, choose My Colleagues.
Your buddy's name will show at the bottom of your My Colleagues list. Click to view your buddy’s profile or click on the email icon to send your buddy an email.
Student Team
students@vin.com
Technical Support
feedback@vin.com
Accounting / HR
accounting@vin.com
Marketing/Industry/Conferences
marketing@vin.com
Online CE
VIN CE (CEonVIN@vin.com)
VSPN CE (VSPNCE@vspn.org); ext 792
eVetSites
Support@eVetsites.com
Content Database/Search
feedback@vin.com
Technology (VIN Geeks)
feedback@vin.com
Creative Service
feedback@vin.com
Multimedia
videos@vin.com
VSPN (Veterinary Support Personnel Network)
help@vspn.org
VeterinaryPartner.com
feedback@veterinarypartner.com