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PRAC110-1206: Taking the Problem Out of the Problem Client : The Art and Science of Client Communication

INSTRUCTOR:
Nancy Kay, DVM, DACVIM (Small Animal Internal Medicine)

DATES:
December 7 - December 14, 2006
Interactive Session: Thursday, December 7, 2006; 9:30 - 11:30 pm ET (USA)

COURSE DESCRIPTION
Whether one practices on dogs, cats, horses, llamas, hamsters, or geckos, the one thing we all share in common is the "problem client." The purpose of this class is to provide some insights and user-friendly practice pointers that will help remove the "problem" from the "problem client." These are skills that few if any of us learned in veterinary school. The desired by-products of this instruction include less emotional fatigue and staff turnover, greater job satisfaction, happier clients, and better-served patients.

COURSE OUTLINE:

Week 1 (12/7):

  • The science of client communication
  • The art of client communication MESSAGE BOARD DISCUSSIONS:
    Discussions will begin on the start date of the course and will continue for 7 days following the last real time session.

    CE HOURS: 2

    TUITION:
    Member/ $32, Non-Member/$76 by November 23, 2006;
    Member/ $35, Non-Member/$84 after November 23, 2006

    Required Textbook:
    None

    Recommended Textbook:
    Nonviolent Communication: A Language of Life, 2nd edition - 2003
    Marshall B. Rosenberg
    Puddledancer Press

    TO REGISTER:
      »Enroll now

    Or call 1-800-700-INFO (4636) or email CEonVIN@vin.com, and list the course title, your full name, and your preferred method of payment (credit card, check).

    For More Information on VIN's Upcoming CE Courses, check out http://www.VIN.com/CE/Catalog.htm

    Note: "This program has been submitted (but not yet approved) by AAVSB's RACE program for continuing education. Please contact the AAVSB's RACE program at race@aavsb.org should you have any comments/suggestions regarding this program's validity or relevance to the veterinary profession."

    (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by the board.)


    COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VIN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VIN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VIN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdraw retroactively. Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 1-800-700-INFO.


    Debbie Friedler
    CE Coordinator
    Veterinary Information Network
    http://www.vin.com
    800-700-4636 (toll free)
    530-756-4881 (local)
    CEonVIN@vin.com

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