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Frequently Asked Questions
1) Do I need to be a member of VIN or register if I want to attend the
session but I don't want CE credit?
2) I'd like to earn CE credit for my participation in this session. How do I
3) Where are the Library materials for this session?
4) How do I find the live, interactive session?
Once you have downloaded and installed the current version of FLASH, there is a link to the Classroom on the main course navigation bar.
The real-time session is structured like a class discussion session - rather than a lecture. Although the instructor will direct the session, active participation by the class members is encouraged! You will find a description of ONLINE PROTOCOL for real-time sessions on the chat page.
5) Whom do I contact if I need help?
In order to ensure the real-time session runs smoothly, VIN tech support will be available beginning 30 minutes before the session and will continue throughout the real-time session. If you are new to VIN Unity, we suggest you visit a practice session (usually takes about 10 minutes) or arrive about 20 minutes early to the session. This will give you plenty of time to get into the room and practice "speaking" in the chatroom and "accepting" web-tours (if needed).
If you have any technical glitches during the session, please contact tech support so we can address the problem and get you back to class as quickly as possible. VIN tech support will be available for technical questions at 800.700.4636.
For 30 minutes prior to the session and during the first part of the session, technical support will also be available via Live Support. You will see the button for Live Support on the first page of this course area. We are also available by phone at 800.700.4636.
6) How do I post questions or comments on the message board for this session?
Thank you for using VIN's online CE!
|Front Page : Help|
800.700.4636 | VINGRAM@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
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