COVID-19 Information Center

VINx Newsletter Template: COVID-19 Protocols and Service Changes
March 18, 2020 (published)

Courtesy of VINx

Email Announcement:

Suggested subject line:
Curbside and drop-off service now available at <hospital name>

Dear <hospital name> friends,

These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. That’s why at this time, we will continue to be open during normal business hours and will continue to honor all appointments.

In an effort to keep everyone – you, your pet, and our staff – safe and healthy, we will be providing curbside service to our clients, for both pets with appointments and also for picking up supplies like food and medication. Please call us upon your arrival, and we will send a team member to retrieve your pet from your car and bring your pet inside and/or to bring you your items for purchase.

For scheduled while-you-wait appointments, we will call you on your cell phone to discuss your pet's recent history and the veterinarian's findings while you wait in the comfort of your car. Please make sure your pet is safely restrained with a leash and/or crate for dogs and a carrier for cats.

If you prefer not to wait, you may also drop your pet off with us. A doctor will examine your pet and we’ll contact you when your pet is ready to go home. To use this option, please call ahead for availability.

Curbside and drop-off services are being offered to limit your public exposure and still maintain your pet's veterinary care. Think of them as VIP valet service for your pet! 

If you prefer not to opt for either of these options, you may still bring your pet into our practice as you normally do for scheduled appointments.

IMPORTANT: If you're feeling under the weather yourself or if you may have been exposed to someone with COVID-90, we ask you to please take very special precautions, for the safety of our staff, our clients, our patients - and for your own health, as well. We ask you to please either:

  • Arrange for someone else to bring your pet in, or
  • If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. You won’t be penalized for canceling an appointment due to illness or possible exposure.

We have always maintained extensive daily cleaning protocols to keep our facilities clean and sanitary. In addition to our regular cleaning we have also added additional disinfecting protocols for extra protection, per the CDC's recommendations.

We recommend this Veterinary Partner FAQ for Pet Owners article for your reference:
https://veterinarypartner.vin.com/doc/?id=9548687&pid=19239

Thank you very much for working with us as we find ways to continue caring for our patients while keeping everyone healthy and safe. Please call us if you have any questions or concerns; we’re happy to help!

Sincerely,
Your friends at <hospital name>

 

SMS/Text Message:

We’re here for you and your pet at <hospital name>! We’re continuing to see appointments, but are happy to add curbside appointments as a service, to help keep you, our patients, and our team healthy while we navigate the current COVID-19 health threat. Whether you have an appointment scheduled or would like to drop your pet off (please call first), we can come meet you curbside and bring your pet in while you wait in the comfort of your car, minimizing person-to-person interactions for everyone’s health. If you’re feeling unwell or have been exposed, please arrange for someone else to bring your pet in. Please call us with any questions or concerns. Thank you! Text STOP to Unsubscribe.

Social Media (add an image):

We’re here for you and your pet at <hospital name>! We’re continuing to see appointments, but are happy to add NEW curbside appointments as a service, to help keep you, our patients, and our team healthy while we navigate the current COVID-19 health threat.

If you have an appointment scheduled or would like to drop your pet off, we can come meet you curbside and bring your pet in while you wait in the comfort of your car, minimizing person-to-person interactions for everyone’s health. Please call ahead to check availability for drop-off appointments. We’re also providing curbside service for pick-ups of supplies like food and medications. Just call us when you arrive and we’ll send someone out to help! 

If you’re feeling unwell or have been exposed, please arrange for someone else to bring your pet in. Alternatively, if you’re not well but your pet is fine and has a wellness appointment scheduled, please be aware that we’re happy to reschedule your appointment; you won’t be penalized for canceling an appointment due to illness or possible exposure.

Thank you very much for working with us while we find ways to continue caring for our patients while keeping everyone healthy and safe! Please message us here or call us at <phone #> with any questions or concerns.



CONTACT US

777 W. Covell Blvd., Davis, CA 95616

mailto:vingram@vin.com

PHONE

  • Toll Free: 800-700-4636
  • From UK: 01-45-222-6154
  • From anywhere: (1)-530-756-4881
  • From Australia: 02-6145-2357
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