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Tuition: $33 ($30 early bird special if enrolled by March 25, 2024) * Students currently enrolled in an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). Prices are listed in US dollars.

Course Information:
Retaining team members is one of the biggest challenges the veterinary field is facing right now. This course will help to provide insight into what it takes to attract great talent, how to develop a process for coaching, feedback, and reviews; and how to keep team members from feeling underutilized by working toward progressive goals to help develop leaders in the practice.

The recruiting and selection process will look at the “how, what, where, when, and who” for proven tools in finding and selecting the right candidate for placement in a hospital. The onboarding process addresses how to integrate and welcome new employees. This section also stresses phase training and written training programs that are important in the onboarding process. Coaching sessions are major areas that help develop our team, but we first must learn to use the tools before we share the tools. Performance reviews, constructive feedback, communication training, and financial increases are defined and detailed. Tools on how to engage and motivate employees, identify, and manage personality styles, address job enrichment, and successfully transition employees to practice leaders in a management role. Lastly, exit interviews are discussed including legalities, takeaway points, and how to analyze information and decipher legitimate or invalid remarks.

This is an overall look at an employee’s life cycle from A to Z, capturing the importance of employees in our practice.

• Describe the tools for finding and selecting the right candidate
• Develop techniques for coaching sessions used to develop teams
• Provide detailed direction on performance reviews, feedback, and financial growth for team members.
• Explain ideas on how to engage employees, manage different people and personality styles, and motivate employees
• Understand job enrichment and how to successfully transition employees to leaders

RACE Accreditation: This program has been RACE approved for 1.5 hours of continuing education credit for veterinarians and veterinary technicians/technologists in jurisdictions that recognize RACE approval. (20-1167736)

VHMA Accreditation: This course has been approved by the VHMA for CVPM credit (24-09).

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
3. For further assistance call 800-846-0028 ext.792 or email VSPNCE. Please include the course title, your full name, and contact information in your correspondence.