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VSPN CE Course STAF176-0116: Build a Thriving Dental Practice
Audio only: The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.

  » Enrollment is closed

Instructor: Mary Berg, BS, LATG, RVT, VTS (Dentistry)
Course Open: January 20, 2016-February 27, 2016
Real Time Sessions (RTS): Wednesdays, January 27, and February 3, 10 and 17, 2016; 8:00-9:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This basic course course is geared toward veterinary practice managers, owners and supervisors who wish to take their dentistry practice to the next level. They will learn ways to improve client compliance and education, marketing, pricing, and staff training in regards to the dental component of their practices.
VSPN CE Course: Open to veterinarians and veterinary technicians/support staff. This course has been RACE approved for veterinarians and veterinary technicians/technologists. This course has been submitted to VHMA for CVPM credits. (RACE # 22-19104, VHMA # XX-XX). VHMA approved course ID 15-19

Course Description:
Almost every patient that comes through the front door of your practice is a potential dental patient. Statistics show that over 80% of dogs and 70% of cats over 2 years of age have some type of dental disease. However many practices struggle with filling the dental table. This course will give you ideas and methods to not only fill the tables but to offer outstanding dental care for your patients and to create strong bonds with your clients.

Week 1 (Real Time Session January 27): The Importance of Oral Health

Objectives: Upon completion of this session, the participant should be able to

Week 2 (Real Time Session February 3): Dental Equipment, Maintenance and Pricing � Do It Right, Keep it Right and Price it Right!!

Objectives: Upon completion of this session, the participant should be able to

Week 3 (Real Time Session February 10): Staff Training � Teach �em Right!

Objectives: Upon completion of this session, the participant should be able to

Week 4 (Real Time Session February 17): Keep Clients Coming Back!

Objectives: Upon completion of this session, the participant should be able to

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will be an audio presentation, please be prepared to listen.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook(s): There is no required textbook for this course.

About the Instructor:
Mary L. Berg, BS, LATG, RVT, VTS (Dentistry) received her B.S. in Biology/Microbiology from South Dakota State University, her A.S. in Laboratory Animal Science from Redlands Community College, and her A.S. in Veterinary Technology from St. Petersburg College. She is a Charter member of the Academy of Veterinary Dental Technicians and received her Veterinary Technician Specialty in Dentistry in June 2006. Mary is currently serving as the treasurer of the AVDT and the AVDS and is a board member for the Kansas Veterinary Technician Association (KVTA) and the National Association of Veterinary Technicians in America (NAVTA). Mary is also a board moderator for the Veterinary Support Personnel Network. Her memberships include the American Association for Laboratory Animal Science, Academy of Veterinary Dental Technicians, NAVTA, KVTA and the American Veterinary Dental Society. Mary worked in research for over 13 years, specializing in on products aimed at improving oral health of companion animals and continues to work with companies to evaluate the efficacy of their products. In addition to her research background, she was the practice manager and dental specialist at a general practice for over 7 years, taught veterinary technology for 2 years and is currently the president of Beyond the Crown Veterinary Education, a veterinary dental consulting service. She has authored or co-authored over 60 publications including publications in the Journal of Dental Research, the Veterinary Technician Journal, DVM 360, Veterinary Team Brief and the NAVTA journal and has been a speaker and wet lab instructor at numerous state and national conferences.

Total CE Credit: 6

Tuition: $120 ($108 early bird special if enrolled by January 6, 2016)

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on January 27, 2016, or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  » Enrollment is closed
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program (22-19104) has been approved by the AAVSB RACE to offer a total of 6.0 CE Credits, with a maximum of 6.0 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference).This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board�s CE requirements.� VHMA approved course ID 15-19

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
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