VSPN STAF167-0519: Moving Through the Ranks: Technician to Supervisor

The lectures for this course will be presented in an audio format using a webinar platform.

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Instructor: Kelly Cronin, MBA, BS, LVT, RVT, VTS (ECC), PHR
Course Open: May 30-July 6, 2019
Real Time Sessions (RTS): Thursdays, June 6, 13, 20 and 27, 2019; 8:30-10:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

To prepare for your online experience, review the VIN-VSPN CE informational video prior to the course open date.

Level and Prerequisites: This basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.
VSPN CE Course: Open to veterinary support staff. This course has been RACE approved for veterinary technicians/technologists (22-36368)
This course is approved by the VHMA for CVPM credits. (VHMA program #14-01).

Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads.

Week 1 (Real Time Session June 6): Rise to Leadership Role
Objectives: Upon completion of this session, the participant should be able to
  • Identify traits of a veterinary leader.
  • Understand the routes to entering veterinary leadership and your strengths/weaknesses as a prospective leader.
  • Understand shift traffic control.
Week 2 (Real Time Session June 13): Creating Your Culture and Your Team
Objectives: Upon completion of this session, the participant should be able to
  • Influence clinic culture.
  • Understand and implement progressive discipline.
  • Enlist the team, give feedback and understand the WIIFM principle.
Week 3 (Real Time Session June 27): Day-to-Day Operation
Objectives: Upon completion of this session, the participant should be able to
  • Learn tips, tricks, dos and don’ts of interviewing.
  • Create orientation and training programs for their team.
  • Provide performance reviews for your team.
Week 4 (Real Time Session June 27): Keeping Your Team on Track
Objectives: Upon completion of this session, the participant should be able to
  • Understand inventory management techniques.
  • Learn effect methods of keeping track of team performance.
  • Weigh scheduling options and implement a staff schedule.
Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook: There is no required textbook for this course.

About the Instructor:
Kelly Cronin, MBA, BS, CVT, VTS (ECC), PHR is a twenty-five-year veteran of the veterinary field. She holds a Veterinary Technician Specialty in emergency and critical care, a Master of Business Administration and a Professional in Human Resources Certification. She has had the opportunity to lead a variety of veterinary teams in a variety of clinics from large emergency teams to small day practice teams. She is responsible for setting the pricing structure and monitoring pricing for multiple veterinary hospitals, for leading the hospital group in human resources, staffing, budgeting, contracts, benefits management, inventory and special events. She has consulted on veterinary topics for a variety of hospitals including small animal, mixed practice, specialty and emergency clinics. She has spoken both nationally and internationally on management, marketing, human resources, starting clinics, inventory, emergency and critical care and a wide variety of other topics.

Total CE Credit: 6

Tuition: Member $126 ($113 early bird special if enrolled by May 16, 2019)
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on June 6, 2019 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email . Please include the course title, your full name, and contact information in your correspondence.
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*Note: "This program has been approved for 6 hours of continuing education credit in jurisdictions which recognize RACE approval. (22-36368)" ;
This course is approved by the VHMA for CVPM credits. (VHMA program #14-01).

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Lisa Kernaghan, LVT, RVT, CVT, VTS (ECC)
VSPN CE Coordinator

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357