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VSPN CE Course STAF167-0314: Moving Through the Ranks: Technician to Supervisor


COURSE OPEN: March 4-April 11, 2014
REAL TIME SESSIONS (RTS): Tuesdays, March 11, 18, 25 & April 1, 2014; 8:30-10:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.
VSPN CE course: This course has been RACE approved for veterinary technicians only. This course is approved by the VHMA for CVPM credits.
Veterinary Information Network's RACE provider number is #22.

Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads.

This course consists of four (4) Real Time Sessions of ninety (90) minutes each, supplemental library materials, interactive message board discussions, a mandatory end-of-course test, and may include online multiple choice quizzes (after each Real Time Session). Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will combine both text and audio presentation, please be prepared to listen.

Upon completion of this course, the participant should be able to Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Recommended Textbook(s): About the Instructors:
Kelly Lynn Cronin is a twenty year veteran of the veterinary field. She holds a Veterinary Technician Specialty in emergency and critical care, a Masters of Business Administration and a Professional in Human Resources Certification. She has had the opportunity to lead a variety of veterinary teams in a variety of clinics from large emergency teams to small day practice teams.

Course Outline:
Week 1 (Real Time Session March 11): Rise to Leadership and Your Role
Content: In this first session we will discuss the qualifications of a technician leader, ways to strengthen your resume, how to create authority among previous peers and how to enlist peers in new initiatives as a new leader

Week 2 (Real Time Session March 18): Creating Your Culture and Your Team
Content: We will be discussing how to choose your culture and how set the culture in place. We will also be discussing what standards will be set in order to achieve the desired culture and how infractions can be handled to preserve the culture.

Week 3 (Real Time Session March 25): Day-to-Day Operations
Content: In this session we will be reviewing scheduling considerations. We will discuss human resource tasks including interviewing, hiring, disciplining, maintaining records, giving feedback and compensation. Budgeting and inventory management will also be covered in this session.

Week 4 (Real Time Session April 1): Keeping Your Team on Track
Content: In this last session we will discuss additional disciplinary matters. We will also cover motivation, setting team assignments, morale and oversight. How to encourage team goals and showing our staff appreciation will also be reviewed in this session.


Tuition: $120 ($108 early bird special if enrolled by February 18, 2014)

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on March 11, 2014 or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 1-800-700-INFO (4636) or email (VIN CE) or (VSPN CE) Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is approved for 6 continuing education credits in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education." This course is approved by the VHMA for CVPM credits. Call VSPN/VIN CE at 1-800-700-4636 for further information. (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board).

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636) to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN/VSPN office at 1-800-700-INFO (4636).

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

The CE team:

Charlotte Waack, RVT, CVT
VSPN CE Director

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 972
or direct line to VIN/VSPN from the United Kingdom: 01452226154

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

Copyright 2013, Veterinary Information Network, Inc.