STAF153-0218: Hiring for Aptitude and Attitude
This course is a self paced, non-interactive course.
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Instructor: Rebecca Rose, AAS, CVT
February 21, 2018-December 31, 2018
Level and Prerequisites:
course is geared toward those working as practice managers and/or toward their CVPM, but is open to any VSPN or VIN Member wishing to focus on team members as assets of their clinic, increasing efficiency and leveraging.
VSPN CE Course: This course has been RACE approved for veterinarians and veterinary technicians.(22-31766) This course has been approved by the VHMA for CVPM credits (#12-25)
Your team is the hospital’s core and fundamentally the glue that holds your veterinary practice together. How are you drawing in the most skilled and loyal team members? Before you begin the hiring process, take a hard, objective look at your current team, determine its strengths and weaknesses, understand the culture and take into consideration your hospital’s Mission, Vision and Values. Before you place a focused “Help Wanted” advertisement, consider your benefits, team audit, required skill set, and how you will integrate the new team member. Hiring for both aptitude AND attitude is the key to success. Your policies around the hiring process may need to be revisited and updated to reflect the current demands on the hiring market during the economic times. Together, we will discuss generating a stellar advertisement, hiring your next team member based upon their hard AND soft skill sets, interviewing techniques and how to involve your current team in the process. Remember; allow for training, transitioning and the inevitable morphing, storming and performing to create a cohesive team.
Hiring for Aptitude and Attitude Module
Upon completion of this session, the participant should be able to
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
- discuss the cost of turnover and veterinary community statistics
- identify what position needs to be filled
- evaluate technical skills needed to legally fill the needed position
- objectively determine team strengths and weaknesses,
- identify how to fill in any gaps and compliment the current team
- outline the hiring process
- review current policies in hiring and update these to reflect growing trends
- identify the need for background checks
- investigate credentialing and licensing
- cross-reference payroll budget and sustainability
- define benefits packages for specific positions
- generate a stellar job posting
- involve the current team in the hiring process
- determine the team’s definition of professional attitude
- process and intake resumes and cover letters
- identify the “dos and don’ts” of interviewing
- identify the difference between hard skills and soft skills
- define aptitude and attitude
- review and revise the mission, vision, values and team culture
- educate the team of the expectations around morphing, storming and performing
- describe phase training and mentoring options
- design and implement new employee orientation
- assist the new team member with transitioning
- establish performance review expectations
- identify the importance of continuing support and encouragement
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate
Course materials will be available
in the course library prior to each Real Time Session.
There is no required textbook for this course.
About the Instructor:
Total CE Credit:
Rebecca Rose has been a CVT for thirty years and is the President of CATALYST Veterinary Practice Consultants. She has authored two texts on veterinary technician careers, writes peer reviewed articles, is a contributing author in a text book for veterinary technicians as well as sits on several professional councils and committees. She presents on the topics of veterinary team development, practice management and veterinary team well-being. Rebecca is a Past President of the National Association of Veterinary Technicians in America (2016).
Prices are listed in US dollars.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on December 1, 2018,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center
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- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program 22-31766 is approved by the AAVSB RACE to offer a total of 3.00 CE Credits (3.00 max) being available to any one veterinarian: and/or 3.00 Veterinary Technician CE Credits (3.00 max). This RACE approval is for the subject matter categories of:
Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Non-Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements. RACE does not "accredit" or "endorse" or "certify" any program or person, nor does RACE approval validate the content of the program."
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035|
777 West Covell Blvd, Davis, CA 95616
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