VSPN STAF146-0320: Employee Evaluations and Performance Planning

The lectures for this course will be presented in an audio format using a webinar platform.

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Presenter: Heather Howell, LVT, RVT, MBA
Course Open: March 17, 2020- April 10, 2020
Real Time Sessions (RTS): Tuesdays March 24 and 31, 2020 9:30-11:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Level and Prerequisites: This advanced course is geared toward veterinarians, practice managers, and supervisors to best incorporate practice ethics and atmosphere to utilize evaluations and performance planning for advancement of practice goals and staff development.
VSPN CE Course: “This program has been approved for 3 hours of continuing education credit in jurisdictions which recognize RACE approval." (22-39460)
This course is approved by VHMA for CVPM credit. (VHMA program 12-20)

Course Description:
This course will explore traditional employee evaluations as well as performance planning. We will discuss formal communication with employees, including the merits and downfalls of traditional employee evaluations. The concepts of performance planning, employee empowerment, goal setting, and dealing with substandard performance will be explored. This course covers those essential skills needed to develop a program within your practice for providing employees feedback regarding their performance and helping them to set goals for achievement.

Week 1 (Real Time Session March 24): Traditional Employee Evaluations
Objectives: Upon completion of this session, the participant should be able to:
  • Explore traditional employee evaluations
  • Assess and compare the benefits and drawbacks of traditional employee evaluations.
  • Differentiate the importance of job expectation clarifications prior to evaluation of performance.
  • Relate the connection between job descriptions, training and evaluation/performance planning.
  • Consider the desired outcome and stated goals of the feedback system used
Week 2 (Real Time Session March 31): Performance Planning and Goal Setting
Objectives: Upon completion of this session, the participant should be able to:
  • Explain the importance of real time feedback regarding performance.
  • Critique and measure the benefits and drawbacks of performance planning systems
  • Discuss goal setting, employee motivation, and employee performance
Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.
To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook: There is no required textbook for this course.

Recommended Textbooks:

  • Catanzaro, T. E. (1998). Building the Successful Veterinary Practice, Innovation and Creativity, Vol 3. Iowa State University Press.
  • Catanzaro, T. E. (2010). Staff Performance Planning and Goal Setting. Veterinary Consulting International http://www.drtomcat.com/monographs1.pml
  • Kaye, B. & Jordan-Evans, S. (2005). Love ‘Em or Lose ‘Em – Getting Good People to Stay (3rd Ed). Berrett-Koehler Publishers. ISBN: 9781576753279
About the Presenter:
Heather Howell, RVT, LVT, MBA is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, speaker, and instructor. She is currently the Veterinary Services Manager of the largest open admission shelter in the USA, and sometimes teaches as an adjunct professor the Veterinary Technology Bachelor’s program at Tarleton State University.

Total CE Credit: 3

Tuition: $63 ($57 early bird special if enrolled by March 3, 2020)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on March 24, 2020 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 797 or email . Please include the course title, your full name, and contact information in your correspondence.
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“This program has been approved for 3 hours of continuing education credit in jurisdictions which recognize RACE approval." (22-39460)

This course is approved by VHMA for CVPM credit. (VHMA program 12-20)

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Lisa Kernaghan, LVT, RVT, CVT, VTS (ECC)
VSPN CE Coordinator

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357