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VSPN CE Course STAF142-0116: Create a Staff Handbook
Audio and Text: Audio and Text - The lectures for this course will be presented as a combination of text and audio

Enrollment is closed.

Presenter: Heather Howell, RVT, LVT, MBA
Course Open: January 4, 2016- February 4, 2016
Real Time Sessions (RTS): Mondays, January 11, 18, and 25, 2016; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend a Practice Session.

Level and Prerequisites: This intermediate course is primarily for those who have the authority to set policy and to create and implement staff policy handbooks (office managers, practice administrators, supervisors and veterinarians); however, all members of the veterinary staff may benefit from the course.
VSPN CE Course: Open to veterinarians and veterinary technicians/support staff.
This course has been RACE approved for veterinarians and veterinary technicians/technologists and is approved by the VHMA for CVPM credits (RACE # 22-19103, VHMA #11-05).

Course Information:
Staff handbooks are valuable for outlining hospital policies regarding employees. They are also effective for clarifying expectations management has of employees. Staff handbooks can be used as a guide for management when making decisions regarding employee issues that arise.

Course Outline:
Week 1 (Real Time Session January 11): Why Do I Need a Staff Handbook?
Presenter: Heather Howell, LVT, RVT, MBA
Required Reading:(prior to January 11): AAHA Guide to Creating an Employee Handbook , �Getting Started� pages ix-xii, and pages 1 � 38
Objectives: Upon completion of this session participants should be able to

Week 2 (Real Time Session January 18): What Should I Include in the Staff Handbook?
Presenter: Heather Howell, LVT, RVT, MBA
Required Reading:(prior to January 18): AAHA Guide to Creating an Employee Handbook, pages 39 - 78
Objectives: Upon completion of this session participants should be able to

Week 3 (Real Time Session January 26): How Do I Write a Custom Staff Handbook?
Presenter: Heather Howell, LVT, RVT, MBA
Required Reading:(prior to January 25): AAHA Guide to Creating an Employee Handbook, pages 79 - 130
Objectives: Upon completion of this session participants should be able to

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will utilize both text and audio presentation, please be prepared to listen.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbooks: Donnelly, A. L. (2009). AAHA Guide to Creating an Employee Handbook. American Animal Hospital Association Press. VIN Store:

About the Presenter:
Heather Howell is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, speaker, and instructor. She is also an adjunct professor the Veterinary Technology Bachelor�s program at Tarleton State University.

Total CE Credit: 4.5

Tuition: $90 ($81 early bird special if enrolled by December 21, 2015)

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close on January 9, 2016, at 5pm ET or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program (22-19103) has been submitted for approval by the AAVSB RACE to offer a total of 4.5 CE Credits, with a maximum of 4.5 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference).This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board�s CE requirements.� Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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