STAF141-0115: Wellness Programs for the Small Animal Practice
Audio and Text:
In some of the course Real Time Sessions the lecture will be predominantly text with audio used to answer questions.
Instructor: Heather Howell, RVT, LVT, MBA
January 5, 2015-January 29, 2015
Real Time Sessions (RTS):
Mondays, January 12 and 19, 2015; 9:30-11:00pm ET (USA)
Course RTS Times in Your Area:
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In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area
*The instructor for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
course is geared toward all members of the veterinary staff that implements wellness programs or would like to start a wellness program. Team involvement in the course is encouraged.
VSPN CE Course: This course has been RACE approved for veterinary technicians only. This course is VHMA approved for CVPM credits.
(VHMA program #11-02)
Veterinary Information Network�s RACE provider number is #22.
Preventive medicine is vitally important for pet health and client satisfaction. Incorporating Wellness Programs into practice can maximize client education and interaction with their pets. This course will review staff protocol and how to develop programs which can be customized for your region and clientele. Prior to implementation of these programs the veterinarians and team members must understand the goals and benefits of the program. Marketing of such programs can make or break their success and value to your practice as well as the clientele.
This course consists of two (2) Real Time Sessions of ninety (90) minutes each, supplemental library materials,
interactive message board discussions, a mandatory end-of-course test, and may include online multiple
choice quizzes (after each Real Time Session).
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate
*The lecture portion of this course will combine both text and audio presentation, please be prepared to listen.
Upon completion of this course, the participant should be able to
- plan wellness programs based on the necessary elements of such programs.
- understand the importance of wellness programs for patient care.
- plan staff training for wellness programs.
- plan and implement internal and external marketing for wellness programs.
Course materials will be available
in the course library prior to each Real Time Session.
There is no required textbook for this course.
About the Instructor: Heather Howell is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, and instructor. Heather has been a speaker both online and onsite for practice management and for basic veterinary assisting and veterinary technology courses for 15 years. As a practice management consultant her primary focus has been with communication of the team as well as intra- and interpersonal relations.
(Real Time Session January 12):
Common Wellness Programs
This lecture will discuss common elements of practice wellness programs: patient need, expectation set, client education, and system in place. We will give an overview of common wellness programs found in hospitals. We will also cover why wellness programs are important for preventative patient care.
(Real Time Session January 19):
Staff Training and Establishing Wellness Programs
This lecture will discuss planning and scheduling wellness programs. We will also discuss gaining 'staff buy-in' and establishing staff training programs prior to implementing wellness programs. This session will also cover ideas for marketing wellness programs internally and to clients.
CE Credits: 3
$60 ($54 early bird special if enrolled by December 22, 2014)
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5 pm ET January 12, 2015,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is approved for 3 continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN CE at 800-846-0028 ext. 792 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy:
A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog
The CE team:
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
Direct line to VIN/VSPN from the United Kingdom: (014522) 26154
Direct line to VIN/VSPN from Australia: 011 +61 26 145-2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
Copyright 2014, Veterinary Information Network, Inc.