STAF139-0316: Compassion Fatigue Module 2: Healing Our Practices
Audio only:
The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.
» Enroll Now
Instructor: Katherine Dobbs, RVT, CVPM, PHR
Course Open: March 8, 2016-April 8, 2016
Real Time Sessions (RTS): Tuesdays, March 15, 22 and 29, 2016; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area:
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Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
*The instructor for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
This
intermediate course is designed for all leaders or management team members in veterinary practice or an animal care facility. This includes practice owners, hospital managers, supervisors and more.
The Compassion Fatigue Module 1 (Healing Ourselves) is a logical recommended precursor for this course, but is not required.
VSPN CE Course: VSPN CE Course: Open to veterinarians and veterinary technicians/support staff.
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This program 22-19242 is approved by the AAVSB RACE to offer a total of 4.50 CE Credits (4.50 max) being available to any one veterinarian: and/or 4.50 Veterinary Technician CE Credits (4.50 max). This RACE approval is for the subject matter categorie(s) of:
Category Three: Non-Scientific-Practice Management/Professional Development
using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements."
This course has been approved by the VHMA for CVPM credits. (VHMA course #10-16)
Course Description:
Compassion Fatigue has been called the �cost of caring,� and it is costing our practice or facility money! When we have team members who are suffering from chronic compassion fatigue it can affect the policies and processes of the business and infect the overall culture. The symptoms of organizational compassion fatigue include many basic management challenges that can affect any business; yet in a caregiving profession, we should first examine compassion fatigue to see if healing first can help our business be stronger and more profitable. If your practice is not currently experiencing symptoms of compassion fatigue, it could only be a matter of time. Prevention is possible by monitoring your team, recognizing the symptoms and treating as quickly as possible. If your practice needs to become healthier or you want to preserve the healthy workplace you have now, utilize the techniques in this course to keep your team on top.
Week 1 (Real Time Session March 15):
Compassion Fatigue � Defining the Healthy Workplace
Objectives: Upon completion of this session, the participant should be able to
- learn or review the difference between burnout and compassion fatigue.
- determine if your workplace is a positive or toxic environment.
- discuss the causes and symptoms of burnout in the workplace.
- learn how the nature of burnout may help us to minimize its effects.
- discover how people often mistake compassion fatigue for burnout.
- uncover the role of denial in coping with compassion fatigue.
- explore how we fall victim to the expectations of clients just like human medicine.
- discuss the symptoms of organizational compassion fatigue and how these directly relate to the person symptoms of compassion fatigue.
Week 2 (Real Time Session Session March 22):
Compassion Fatigue � Creating the Healthy Workplace
Objectives: Upon completion of this session, the participant should be able to
- learn the Three-Pronged Approach to managing occupational stress.
- discover why members of management suffer from a distinct level of compassion fatigue depending on the direction of their career, while they are responsible for helping the practice become healthier.
- examine the 5 Phases of a care giver�s career and how to apply this to a mentorship philosophy in your practice.
- explore the Compassion Satisfaction and Fatigue Survey to uncover satisfiers and stressors for each position that we can use to help heal our team.
- discuss who is responsible for the change, the practice team, or the practice management.
- explore the importance of a compassionate culture.
- discuss the Laws Governing a Healthy Workplace by Patricia Smith, founder of the Compassion Fatigue Awareness Program.
- examine suggestions for new policies and processes that can help to prevent or minimize organizational compassion fatigue.
Week 3 (Real Time Session March 29):
Compassion Fatigue � Developing Action Steps for a Healthy Workplace
Objectives: Upon completion of this session, the participant should be able to
- learn how to teach your team that every client is a potential �trauma� experience for them.
- uncover the truth about covering up or holding back natural human emotions in our work.
- discover data from Virbac that illustrates the symptoms seen and experienced in practice.
- discover data from Virbac that explores what coping methods are being used out in practice.
- expose the term Horizontal Violence and its application to our profession.
- explore some of the successful ways that human medicine has combatted the issue of compassion fatigue.
- demonstrate what is meant by Critical Incident Debriefing and how applying this protocol can help the team bear the burden of the trauma and drama we are exposed to in veterinary medicine.
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be an audio presentation, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course.
About the Instructor:
Katherine Dobbs, RVT, CVPM, PHR is a graduate of Tomball College with an Associates of Applied Science; Veterinary Technology. She earned certification as a Compassion Fatigue Specialist in 2009, Professional in Human Resources in 2008 and Certified Veterinary Practice Manager in 2006. Katherine has written three textbooks in practice management that are published by AAHA Press, is an online blogger for Veterinary Practice News, and has had articles published in Veterinary Economics, Veterinary Practice News, AAHA Trends and TechLife. She has presented at International Veterinary Emergency Critical Care Symposium, American Animal Hospital Association, North American Veterinary Conference, Western Veterinary Conference, Association of Veterinary Technician Educators, and Wild West Veterinary Conference. Katherine is a member of the Veterinary Emergency and Specialty Practice Association (former founder and president), Society for Human Resource Management and Veterinary Hospital Managers Association.
Total CE Credit: 4.5
Tuition: $90 ($81 early bird special if enrolled by February 23, 2016)
*Enroll in both Modules by February 2, 2016 and receive a 16% discount off the regular course price.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on March 15, 2016,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
To Enroll:
» Enroll Now
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
VSPN CE Course: Open to veterinarians and veterinary technicians/support staff.
"This program 22-19242 is approved by the AAVSB RACE to offer a total of 4.50 CE Credits (4.50 max) being available to any one veterinarian: and/or 4.50 Veterinary Technician CE Credits (4.50 max). This RACE approval is for the subject matter categorie(s) of:
Category Three: Non-Scientific-Practice Management/Professional Development
using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements."
This course has been approved by the VHMA for CVPM credits. (VHMA course #10-16)
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Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
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