STAF133-0815: Practice Management 101
The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.
Instructor: Rebecca Rose, AAS, CVT
August 5- September 12, 2015
Real Time Sessions (RTS):
Wednesdays, August 12, 19, 26 and September 2, 2015; 8-9:30pm ET (USA)
Course RTS Times in Your Area:
World Clock Converter
In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area
*The instructors for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
course is focused toward veterinary technicians, veterinary assistants, and individuals considering a career move into a supervisor position or management role.
VSPN CE Course: This course has been submitted for RACE approval for veterinary technicians only. This course is approved by the VHMA for CVPM credits.
The Veterinary Information Network (VIN) is RACE Provider #22.
Are you considering a career move to practice management? Or have you been given a management title and seeking help? Either way, this program is for YOU! The goal of this course is to enable and empower veterinary technicians and assistants in basic practice management principles becoming a more valuable asset to their veterinary team. The course will cover the importance and use of an employee handbook, safety regulations and laws. We will review hospital budgets, inventory control, performance reviews, and goal setting. We will dive into effective team meetings and career development towards practice management. Hop on board! Together, we will elevate your understanding in practice management!
This course consists of four (4) Real Time Sessions of ninety (90) minutes each, supplemental library materials,
interactive message board discussions, a mandatory end-of-course test, and may include online multiple
choice quizzes (after each Real Time Session).
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be an audio presentation, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate
Upon completion of this course, the participant should be able to
- summarize the contents of an employee handbook to better understand its contents.
- explain the benefits of having and utilizing an employee handbook.
- outline basic laws governing the workplace.
- recognize the importance of employee confidentiality.
- distinguish between exempt and non-exempt employee status for wage and overtime pay.
- outline why OSHA was established and how it protects employees.
- identify safety hazards, the importance of safety and how it is everyone’s responsibility.
- identify personal protective equipment within the workplace.
- outline safety training and locate safety resources.
- explain the importance of secondary labeling.
- paraphrase the concept of workman’s compensation insurance.
- outline an agenda and participate in meaningful team meetings.
- recognize the importance of effective communication and benefits of a team meeting.
- outline and engage in meaningful team performance reviews.
- prepare and use supportive feedback.
- summarize a hospital budget.
- distinguish between the concepts of supply and demand.
- defend inventory control as a cost effective way of directly maintaining overhead.
- extend tools for success to an inventory specialist.
- outline career goals for a supervisor or manager to include becoming a CVPM and/or PHR.
Course materials will be available
in the course library prior to each Real Time Session.
There is no required textbook for this course.
About the Instructor:
Rebecca Rose has been a CVT with over 25 years of experience in the veterinary community. She is the Founder and President of CATALYST Veterinary Practice Consultants, LLC. She consults with veterinary hospitals, has authored two books on veterinary technician careers, writes peer reviewed articles, and is a contributing author in a text book for veterinary technicians. Rebecca sits on several professional councils and committees. She is currently the President-Elect of NAVTA.
(Real Time Session August 12):
Benefits of an Employee Handbook and Laws Governing Small Businesses
The first week of class we will discuss how often an employee handbook needs to be reviewed/revised, and when to use it. We will identify the benefits of having an updated handbook. For those of you without a handbook we will discuss ways to create one for your team. Laws governing small businesses, labor laws, and confidentiality will be topics of the evening. Participants will learn how to critique current employee handbooks and how to create or revise one. We will cover what should be in a handbook and why. Tips for finding laws governing small businesses by state will also be included.
(Real Time Session August 19):
Managing Safety Issues within Veterinary Practices
During the 2nd week we will discuss OSHA, laws governing safety within the workplace, and OSHA consults. Increasing safety awareness and implementation of safety training is the role of management and you will be shown how to bring this about. We will cover Safety Data Sheets (formerly MSDS), secondary labeling, and personal protective equipment. Safety hazards, review current statistics on injuries within veterinary practices and Workman’s Compensation Insurance will be included. Finally, we will include tips on finding laws governing safety by state.
(Real Time Session August 26):
Team Meetings and Performance Reviews
Week 3 will cover the advantages of effective team meetings, how to create productive meetings, agendas and follow-through. We will also discuss how to set up performance reviews and options. As a manager it is imperative to offer proper, adequate feedback in a timely fashion. We will discuss establishing goals and assist your team in achieving a more satisfying, professional career. Participants will learn how to create interactive, meaningful, open-minded team meetings. Finally, we will include tips on how to find resources regarding human resource development.
(Real Time Session September 2):
Hospital Budgets and Inventory Control
During the final week we will dissect a budget, determine what the categories and percentages mean, and how to implement a budget. We will also discuss the importance of tightly maintained inventory, how to identify an inventory specialist. Together we will create an inventory protocol that maintains adequate stock and turnover in products. We will conclude this week by learning how to work with an accountant and how to read veterinary hospital financial reports.
CE Credits: 6
$120 ($108 early bird special if enrolled by July 22, 2015)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET, August 12, 2015,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is submitted for approval for 6 continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN CE at 800-846-0028 ext. 792 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy:
A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01452 226154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035|
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