STAF129-0315: Effective Staff Meetings and Training
The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.
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Instructor(s): Heather Howell, RVT, LVT, MBA
March 6, 2015-April 1, 2015
Real Time Sessions (RTS):
Sundays, March 15 and 22, 2015; 9:30-11:00pm ET (USA)
Course RTS Times in Your Area:
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In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area
*The instructor for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
course is focused primarily toward veterinary practice managers, hospital administrators, supervisors and those involved in the planning and conducting of the staff meetings.
VSPN CE Course: This course has been RACE approved for veterinarians and veterinary technicians and is VHMA approved for CVPM credits.
(VHMA program #08-17)
The Veterinary Information Network (VIN) is RACE Provider #22.
The goal of this course is to enable and empower veterinary practice leaders to effectively plan and conduct staff meetings that enhance staff training and problem solving. The course will cover how to schedule meetings, how to plan meeting agendas, what should be discussed at meetings and how to keep meetings on track. The course will also discuss how to increase learning at meetings and decrease the poor morale, attendance, and 'bad' feelings. The course will start with the basics of meeting scheduling and writing agendas and move on to more in depth discussion of meeting ideas and activities.
This course consists of two (2) Real Time Sessions of ninety (90) minutes each, supplemental library materials,
interactive message board discussions, a mandatory end-of-course test, and may include online multiple
choice quizzes (after each Real Time Session).
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be an audio presentation, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Upon completion of this course, the participant should be able to
- arrange scheduling regarding staff meetings to minimize issues.
- determine alternatives for poor attendance at staff meetings.
- devise ways to improve employee morale regarding staff meetings.
- plan and conduct staff meetings that allow continuous learning to occur.
- reconstruct meeting agendas to avoid common pitfalls regarding meetings.
- integrate team members in training and participation at meetings.
- support your staff meetings and make them fun
Course materials will be available
in the course library prior to each Real Time Session.
There are no required textbooks for this course.
About the Instructors:
- Eller, S. & Eller, J. (2006). Energizing Staff Meetings, Corwin Press. (Suggested reading: Chapters 1 through 4) (Eller, 2006)
- Kaye, B. & Jordan-Evans, S. (2005). Love ‘Em or Lose ‘Em – Getting Good People to Stay, 3rd Ed. Berrett-Koehler Publishers. (Suggested reading: Chapter 4 "Dignity", Chapter 5 "Enrich", Chapter 7 "Goals", Chapter 11 "Kicks", Chapter 16 "Passion")
- Lencioni, P. (2005). Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers and Facilitators. Jossey-Bass Publisher. (Suggested reading: Section 1 and 2)
is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, and instructor. Heather has been a speaker both online and onsite for practice management and for basic veterinary assisting and veterinary technology courses for 16 years. As a practice management consultant her primary focus has been with communication of the team as well as intra- and interpersonal relations. Heather also teaches as an adjunct professor for Tarleton State University’s Bachelor’s program in Veterinary Technology.
(Real Time Session March 15):
How to Kill a Meeting AND How to Bring Meetings Back to Life
During this lecture we will discuss common pitfalls regarding staff meetings. Learn what to avoid when planning meetings and common barriers during meetings. Learn what to do to make your meetings more effective. We will discuss scheduling meetings, what to do about poor attendance at meetings, setting meeting agendas, staying on track and on time, and how to make meetings fun and energized.
(Real Time Session March 22):
Getting Staff Involved, Energized and Learning
This session will cover involving your entire team in staff meetings. Learn how to involve your staff in training. We will discuss how to manage staff resistance and negativity. We will cover problem solving activities, team building methods, and training topic ideas.
CE Credits: 3
$60 ($54 early bird special if enrolled by February 20, 2015)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5 pm ET March 13, 2015,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center
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- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is approved for 3 continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN CE at 800-846-0028 ext. 792 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy:
A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: (014522) 26154
or direct line to VIN/VSPN from Australia: 011 +61 26 145-2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035|
777 West Covell Blvd, Davis, CA 95616
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