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VSPN CE Course STAF128-0713: CVPM Preparatory Review


INSTRUCTOR(S): Heather Howell, LVT, RVT, MBA and Julie Singer, RVT, CVPM
COURSE OPEN: July 29-October 10, 2013
REAL TIME SESSIONS (RTS): Mondays, August 5, 12, 19, 26, September 9, 16, 23, and 30, 2012 (no RTS September 2); 9pm-10:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

Level and Prerequisites: Veterinarians and all supervisory members of veterinary staff may enroll in this course; however, this advanced course is focused toward those veterinary professionals who are actively preparing to sit for the CVPM examination.
VSPN CE Course: This course is RACE approved for veterinarians and veterinary technicians and VHMA approved for CVPM credits.

Course Description:
This course is designed to help veterinary practice managers and others review for purposes of successfully completing the Certified Veterinary Practice Managers (CVPM) examination given by the Veterinary Hospital Managers Association (VHMA). For those not yet taking the CVPM examination, the course provides the basics of veterinary practice management. It is also a good introduction to management concepts for new managers, or review for experienced managers who wish to revisit the basics. The course is geared to legalities and resources for the United States of America at this time; however, participation is not limited to the USA only.

This course consists of eight (8) Real Time Sessions of ninety (90) minutes each covering library materials, discussion of situations and cases, interactive message boards to discuss the Real Time Sessions, as well as a mandatory end-of-course test. Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

Upon completion of this course, the participant should be able to Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook(s): There is no required textbook for this course. Recommended Reading: About the Instructors:
Heather Howell is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, and instructor. Julie Singer is a practice management consultant and currently manages a large AAHA practice. An RVT since 1979 and CVPM since 2001, she has lectured both as a veterinary technician and as a practice manager on all aspects of practice and practice development and training at the local, state, and national level.

Course Outline:
Week 1 (Real Time Session August 5): Human Resources
Content: Week 1 will cover recruiting, interviewing and hiring; managing training and development (including safety training); scheduling and daily work assignments; conducting staff meetings; conducting performance reviews; mediating internal disputes and discipline/discharge of employees; managing employee benefits programs; and creating/updating job descriptions/manuals.

Week 2 (Real Time Session August 12): Law
Content: Week 2 topics will include regulatory agencies (OSHA/OSHA Right To Know-monitoring hospital violations/dangerous situations, familiarity of state safety regulations, documenting/reporting accidents, filing appropriate reports; DEA; FDA; and familiarity with state, local agencies).

Week 3 (Real Time Session August 19): Employment/Labor Law
Content: Week 3 topics will include the Fair Labor Standards Act; Civil Rights Act of 1964--Sexual Harassment, Pregnancy Discrimination Act, Americans with Disabilities Act, Age Discrimination in Employment Act; Family and Medical Leave; Worker's Compensation; Federal Unemployment Tax Act; Employment Retirement Income Security Act; Consolidated Omnibus Budget Reconciliation Act, COBRA (Health Insurance Portability and Accountability Act (HIPAA); Mental Health Parity Act; Employee Polygraph Protection Act), and required Department of Labor posters.

Week 4 (Real Time Session August 26): Ethics and Law
Content: Week 4 topics will include ethics (AVMA Code of Ethics, VHMA Code of Ethics); contract law (associate/staff, client); and confidentiality (staff, client, patient).

No Real Time Session September 2, 2013

Week 5 (Real Time Session September 9): Marketing
Content: Week 5 topics will include internal/external marketing and public relations (managing brochure production/distribution, placing ads in publications, website management), client services (monitoring client retention, setting up/maintaining new client program, handling client complaints, obtaining/reporting client feedback on service, responding to client questions, managing vaccine/check up reminder routine), and client education.

Week 6 (Real Time Session September 16): Organization of Practice
Content: Week 6 topics will include inventory (maintaining appropriate inventory system including controlled substance ordering, tracking, security, destruction; placing and tracking purchase orders for drugs, uniforms, and equipment), equipment and maintenance (assuring insurance coverage of hospital and equipment; contracting for repair/maintenance of equipment, building, grounds; protocols for daily facility maintenance), medical record standards and compliance, technology systems and policies, liaison to professional services, and hospital policies/procedures/risk management.

Week 7 (Real Time Session September 23): Financial
Content: Week 7 topics will include analyzing practice and financial reports; managing payroll; A/R and A/P; budgeting and long-range planning; establishing and enforcing client credit policies; fee analysis; overseeing daily and monthly banking procedures; maintaining chart of accounts; and maintaining imprest petty cash account.

Week 8 (Real Time Session September 30): Review
Real Time Session: MOCK EXAM, rapid fire multiple choice

Note: This class does not guarantee passage of the exam, but is designed to aid in studying for the exam by reviewing the information that a practice manager should know upon gaining the required years of experience as determined by the CVPM exam application, and the completion of the recommended reading list provided by the CVPM Study Guide. We will approach as many topics as possible in an effort to help the manager identify levels of competency and to know better where to focus study efforts. In depth and advanced topics will NOT be covered. Further preparation for the CVPM examination is recommended.


Tuition: $240 ($216 early bird special if enrolled by July 15, 2013).
****NOTE: Registration WILL CLOSE on Monday, July 29 at 5pm ET (USA) or earlier if the maximum number of registrants is reached.

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close when the maximum number of participants is reached or at 5pm ET the day of the first Real Time Session unless otherwise noted. If the first Real Time Session is on a weekend, course enrollment will close on the Friday before the first Real Time Session.

*For more information on how online CE works, see the Participant Resource Center.

  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 1-800-700-INFO (4636) or email (VIN CE) or (VSPN CE) Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is submitted for approval for 12 continuing education credits in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education." Call VSPN/VIN CE at 1-800-700-4636 for further information. (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board).

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636) to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN/VSPN office at 1-800-700-INFO (4636).

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Nanette R. Walker Smith, MEd, RVT, CVT, LVT
VSPN Content Director & CE Coordinator

VSPN CE Services:
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Barb Burri (; ext. 764 (New Hampshire)
Charlotte Waack (; ext 193 (Illinois)
Chris Upchurch (; ext 197 (Florida)
Lisa Kernaghan (; ext 159 (Arizona)
Nanette Walker Smith (; ext 187 (Colorado)

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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