VSPN STAF124-0323: Communication & Conflict Management Module 3: Balancing Your Life & Managing Your Stress

The real time sessions for this course will be presented via Zoom webinar platform.

Presenter: Heather Howell, RVT, LVT, MBA and Lisa Dawn Stull, LMFT, MS
Course Open: March 8 – April 8, 2023
Real Time Sessions (RTS):Wednesdays, March 15, 22 and 29, 2023; 9:00-10:30 PM ET (USA)   World Clock Converter
Total CE Credit: 4.5
RACE Category: 4.5 hours Non-Medical

Enroll Now  

Tuition: $95 ($86 early bird special if enrolled by February 22, 2023)
* Students currently enrolled in an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
(Enroll in all three modules by January 11, 2023 and receive a 15% discount off the original course price.)
Prices are listed in US dollars.


Course Information:
Stress in the workplace affects us all. Add to that the stress we experience in our personal lives and the workplace can reach a boiling point. In this course techniques will be provided to improve and effectively balance the participant’s personal and professional life. The course will also introduce stress management techniques that can be utilized in your home and work life. As a continuation of Modules 1 and 2, we will incorporate how your stress level affects your communication with others. The overall goal of all three modules of this series is for the participant to become a more knowledgeable and confident communicator.

Learning Objectives: Upon completion of this course, the participant should be able to:
  • Assess balance in key areas of personal and professional life.
  • Discuss techniques to improve areas of life that are lacking balance.
  • Explore making small changes to bring balance to life.
  • Set boundaries that create balance.
  • Explore making small changes to bring balance to life.
  • Discuss how to introduce balance into your practice.
  • Assess how to support coworkers in finding balance in their lives.
  • Explore communication techniques to reduce stress, conflict, and avoid burn out.
  • Develop training techniques to improve stress level of your practice.
Level and Prerequisites: This intermediate VSPN CE course is open to all veterinary staff with the focus of enabling team members to communicate and resolve conflicts more effectively. All three modules are recommended, but not required, for participation or completion for each individual module.

RACE Accreditation: This program has been approved for 4.5 hours of continuing education credit in jurisdictions which recognize RACE approval.(20-843935)
This course is approved by VHMA for CVPM credit. (VHMA program # 08-21)

Course Agenda:

Week 1 (Real Time Session March 15): Assessing Balance
: In this session we will learn how to assess key areas of personal and professional life and discuss techniques to improve areas of life that are lacking balance. We will explore making small changes to bring balance back and learn to set boundaries that create balance.

Week 2 (Real Time Session March 22): Stress Management
This week will discuss stress, and how it affects you both personally and professionally. We will examine workplace grief and how to recognize compassion fatigue. We will explore how balance in your life can decrease your stress.

Week 3 (Real Time Session March 29): Balancing Your Life and Supporting Coworkers
In this session we will discuss how to introduce balance into your practice and assess how to support coworkers in finding balance in their lives. We will explore communication techniques for reducing stress, conflict and avoiding burnout. We will learn to develop training techniques to improve the stress level of our practices.

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook(s): There is no required textbook for this course.


Enroll Now  

Tuition: $95 ($86 early bird special if enrolled by February 22, 2023)
* Students currently enrolled in an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
(Enroll in all three modules by January 11, 2023 and receive a 15% discount off the original course price.)
Prices are listed in US dollars.


*To ensure participants are ready and prepared for classes, enrollment will close on March 15, 2023 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.


Enrollment qualifications:
  1. VIN CE Courses:
    1. VIN CE courses are open to VIN member, VIN student member, and non-member veterinarians.
    2. Veterinary support staff must be VSPN members in order to enroll in a VIN CE course open to VSPN member enrollment.
  2. VSPN CE Courses:
    1. VSPN CE courses are open to veterinary support staff and veterinarians.
    2. Only VIN and VSPN members can enroll in a VSPN CE course.
    3. Veterinarians will only receive credit for those VSPN CE courses that specify in the Accreditation statement that the course is accredited for veterinarians.
  3. Please check the course Level and Prerequisites, Accreditation, and Tuition before enrolling.
  4. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses.
    1. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  5. For further assistance call 800-846-0028 ext. 797 or email . Please include the course title, your full name, and contact information in your correspondence.


Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357