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VSPN CE Course STAF120-0413: Communication & Conflict Management Module 3: Balancing Your Life & Managing Your Stress


INSTRUCTOR(S): Heather Howell, LVT, RVT, MBA and Lisa Dawn Stull, LMFT, MS
COURSE OPEN: April 8-May 9, 2013
REAL TIME SESSIONS (RTS): Mondays, April 15, 22, and 29, 2013; 9:30pm-11:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This intermediate course is open to all veterinary staff with the focus of enabling team members to more effectively communicated and resolve conflicts. All three modules are recommended, but not required for participation or completion for each individual module.

VSPN CE Course: Open to VSPN and VIN members. This course has been approved for veterinary technicians and veterinarians and approved by VHMA for CVPM credits.

Course Description:
Stress in the workplace affects us all. Add to that the stress we experience in our personal lives and the workplace can reach a boiling point. In this course techniques will be provided to improve and effectively balance the participant's personal and professional life. The course will also introduce stress management techniques that can be utilized in your home and work life. As a continuation of Modules 1 and 2, we will incorporate how your stress level affects your communication with others. The overall goal of all three modules of this series is for the participant to become a more knowledgeable and confident communicator.

This course consists of three (3) ninety (90) minute Real Time Sessions, supplemental library materials, interactive message board discussions, a mandatory end-of-course test, and may include online multiple choice quizzes (after each Real Time Session). Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.
*A portion of this course will be an audio presentation, please be prepared to listen.

Upon completion of this course, the participant should be able to Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbooks: There are no required textbooks for this course.

About the Instructor:
Heather Howell
is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, and instructor.

Course Outline:
Weeks 1 (Real Time Session April 15): Assessing Balance
Content: This lecture will cover techniques to assess balance in key areas of your personal and professional life. We will introduce techniques for evaluating your life balance. We will also discuss techniques to improve areas of your life that are lacking balance. We will explore making small changes to bring balance to your life.

Week 2: (Real Time Session April 22): Stress Management
Content: This lecture will cover stress, how it affects you personally and professionally. We will discuss coping skills and learning how to use them. We will discuss how balance in your life can decrease your stress and how to achieve that. This lecture will cover how stress affects the workplace and what can be done to improve the work environment.

Week 3: (Real Time Session April 29): Balancing Your Life and Supporting Coworkers
Content: This lecture will discuss how to introduce balance into your practice and support coworkers in finding balance in their lives. We will cover communication techniques to reduce stress, conflict, and avoid burn out. We will also cover how you can work as a team to improve the stress level in your practice; including training techniques.


Tuition: $90 ($81 early bird special if enrolled March 25, 2013).
*Enroll in all three Modules by January 21, 2013 and receive a 15% discount off the regular course price.
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
NOTE: To ensure participants are ready and prepared for classes, enrollment will close when the maximum number of participants is reached or at 5pm ET the day of the first Real Time Session unless otherwise noted. If the first Real Time Session is on a weekend, course enrollment will close on the Friday before the first Real Time Session.

*For more information on how online CE works, see the Participant Resource Center.

  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 1-800-700-INFO (4636) or email (VIN CE) or (VSPN CE) Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course has been approved for 4.5 continuing education credits in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education." Call VSPN/VIN CE at 1-800-700-4636 for further information. (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board).

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636) to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN/VSPN office at 1-800-700-INFO (4636).

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Nanette R. Walker Smith, MEd, RVT, CVT, LVT
VSPN Content Director & CE Coordinator

VSPN CE Services:
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Barb Burri (; ext. 764 (New Hampshire)
Charlotte Waack (; ext 193 (Illinois)
Chris Upchurch (; ext 197 (Florida)
Debbie Bess (; ext 178 (Nevada)
Nanette Walker Smith (; ext 187 (Colorado)

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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