Civility Saves Lives: Why behavior matters and what you can do (CARE104-0424)Course Open: April 17-May 4, 2024
Real Time Sessions (RTS): Wednesday, April 24, 2024; 1:00-3:00 pm ET (USA) World Clock Converter
Total CE Credit: 2
RACE Category: 2 hours Non-Medical
| Enrollment is closed. |
Tuition: Member $46 ($41 early bird special if enrolled by April 3, 2024) |
Course Information:
In this course we will look at the significance of team behaviour, the perception for how people treat one another and the concept of civility in practice, together with how we might recognise moments of incivility. There will be a chance to understand some of the underlying science that demonstrates a powerful connection between the way in which people are perceived to treat each other and patient outcomes. We will then explore the ways in which events that are perceived as uncivil can be successfully and compassionately addressed, for the sake of people and patients. Based upon the experience of developing and running VetLed’s 'Civility Saves Lives' Campaign since 2021, following a close collaboration with the original initiative within the UK National Health Service, there will be an opportunity to recognise the specific challenges that arise from the inherently subjective nature of incivility and to benefit from lessons that have been learned about how this complex issue can be navigated within your team.
Learning Objectives: Upon completion of the course, the participant should be able to
- define the concept of incivility and learn how to recognize it based upon the perception of the recipient.
- develop an awareness of factors that could affect the impact of your own behaviors on people in your team.
- understand the evidence that links the perception of team behavior with patient outcomes.
- understand how to effectively respond to moments of perceived incivility, both directly and indirectly.
- understand the systems and tools that can be implemented within practices to address incivility, primarily at a peer-to-peer level.
Level and Prerequisites: This intermediate VIN CE course is open for enrollment to veterinarians and veterinary staff interested in teamwork, communication, wellbeing and patient safety.
Credit Approval: This course is approved for 2 hours of continuing education credit by RACE for veterinarians and veterinary technicians/technologists. (RACE 20-1164996)
Course Agenda: Week 1 (Real Time Session April 24, 2024): Civility Saves Lives: Why behavior matters and what you can do
Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate. Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook(s): There is no required textbook for this course.
| Enrollment is closed. |
Tuition: Member $46 ($41 early bird special if enrolled by April 3, 2024) |
*To ensure participants are ready and prepared for classes, enrollment will close on April 22, 2024 at 5 pm ET (USA) or when the maximum number of participants is reached. *For more information on how online CE works, see the Participant Resource Center.
Enrollment qualifications:
- VIN CE Courses:
- VIN CE courses are open to VIN member, VIN student member, and non-member veterinarians.
- Veterinary support staff must be VSPN members in order to enroll in a VIN CE course open to VSPN member enrollment.
- VSPN CE Courses:
- VSPN CE courses are open to veterinary support staff and veterinarians.
- Only VIN and VSPN members can enroll in a VSPN CE course.
- Veterinarians will only receive credit for those VSPN CE courses that specify in the Accreditation statement that the course is accredited for veterinarians.
- Please check the course Level and Prerequisites, Accreditation, and Tuition before enrolling.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses.
- Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
- For further assistance call 800-846-0028 ext. 797 or email CEonVIN@vin.com. Please include the course title, your full name, and contact information in your correspondence.
Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund. *For more information on VIN's upcoming CE courses, check the VIN Course Catalog. Katherine James, DVM, PhD, DACVIM (SAIM)
VIN Education Director VIN CE Services: CEonVIN@vin.com
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357