Chapter 4

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The Obligation to Serve Obligation
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

Pets in Healthcare - In-Roads to Success Pets in Healthcare
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

Establishing The Psychological Bond Psychological Bond
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

Pet Population Dynamics (Why are there too many euthanasias?)Pet Population
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

Why Do Clients Come???Why Do Clients Come?
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

Time Management Time Management
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

In Multi-Tasking Techniques (High Density Scheduling)Multi-Tasking
Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate American College of Healthcare Executives

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Table of Contents

Chapter 4

The Obligation to Serve

Pets In Healthcare - In-road to Success

Establishing the Psychological Bond

Pet Population Dynamics

Why Do Clients Come?

Time Management

Multi-Tasking/High Density Scheduling