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Team-Based Veterinary Healthcare Delivery
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Table of Contents
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Book Intro
Introduction
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Chapter Seven
Chapter Eight
Chapter Nine
Models and Methods
Models and Methods
Taking the Last First
Taking the Last First
Self-Assessment
Self-Assessment
Six Sigma
Six Sigma
Problem Solving Process
Problem Solving Process
Six Themes
Six Themes
Your Practice
Your Practice
Laying the Foundation
Laying the Foundation
Putting the Model Together
Putting the Model Together
Never Forget Your Practice Culture
Never Forget Your Practice Culture
Chapter Ten
Appendices
Ten Steps for Baldrige Criteria Self-Assessment and Action
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Ten Steps for Baldrige Criteria Self-Assessment and Action
Self-Assessment
Thomas E. Catanzaro, DVM, MHA, FACHE, DACHE
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