Thomas E. Catanzaro, DVM, MHA, FACHE, Diplomate, American College of Healthcare Executives with Judi Leake, DVM, Eileen Sam Morris, DVM with a Communications Appendix by Jim Humphries, DVM

Thomas E. Catanzaro, DVM, MHA, FACHE Past Director of AAHA Hospital Services, author of over twelve contemporary texts on veterinary leadership and cutting-edge practice management. CEO of largest, veterinary-exclusive, diplomate-led, consulting firm in the USA. Renowned for team-based healthcare delivery innovation and practice system development. Thomas E. Catanzaro, DVM, MHA, FACHE, has been a prolific author, writer, and speaker in the veterinary profession for two decades. He has authored over three hundred proceedings and periodical articles, and speaks ten to fifteen times a year at veterinary meetings. He has consulted with over two thousand practices, and has over a dozen contemporary books to his credit. He was the first veterinarian to gain board certification in Healthcare Administration (1991). In 1996, he qualified for Fellow of the American College of Healthcare Executives (ACHE), a recognition of which less than ten percent of the thirty thousand-plus members of ACHE achieve. In 1991, he founded Catanzaro & Associates, Inc., and federally trademarked Veterinary Practice Consultants®. It has grown to be Veterinary Consulting International® one of the most respected, diplomate-led, veterinary-exclusive, team-based, consulting firm in veterinary medicine today. In 2000, Baylor awarded him the distinguished alumni recognition, again the first veterinarian ever to be so recognized.

Eileen Sam Morris, DVM Owner of an AAHA-certified practice received her DVM from Illinois in 1976, and Vet Econ Merit Award-winning Hospital. Well-known and respected for her client-centered patient advocacy and diagnostic intensity in quality healthcare delivery, she has become a community resource to her area colleagues.

She has emerged as the sovereign of diagnostic intensity in everyday practice, during an AAHA 2004 presentation. She delivers it with team-based healthcare systems, which became an American Veterinary Medical Association (AVMA) 2005 presentation, and with a caring emphasis on wellness surveillance, presenting that topic in 2006 at the World Wide Veterinary Consultants (WWVC). She built her successful AAHA-certified veterinary practice, the Plum Creek Regional Animal Medical Center, a Vet Econ Merit Award winner, in Crete, Illinois. She is becoming known as the female practitioner's role model, with emphasis on consistent standards of care, diagnostic intensity, and team-based quality healthcare delivery.

Judi Leake, DVM, Owner of an AAHA triple-certified practice received her DVM from Mississippi State in1982. Built a new 8400-sq-ft hospital in the mountains of Colorado, with no previous client base, and was profitable within twenty-four months. Well-known for her creative market niche in delivering quality veterinary healthcare

She has been a long-time member of the Catanzaro & Associates, Inc., team. She initially built a successful veterinary practice in Tupelo, Mississippi, and, more recently, built the eighty-four thousand-square-foot, American Association of Hospital Administrators (AAHA), triple-certified, Red Hill Veterinary Hospital in Carbondale, Colorado. She is becoming known as a practitioner's practitioner, speaking frequently at the North American Veterinary Conference and other meetings on dentistry, laser surgery, and team-based quality healthcare delivery.

About This Book

Breakthrough texts are seldom seen, yet when they occur, the arena being addressed is most often slow on acceptance. Our reviewers believe this is a break through text, a turning point for the liquidity of the veterinary profession, and the answer to the nagging veterinary association question, "What can we do to change the economic and life style trends?

TEAM-BASED VETERINARY HEALTHCARE DELIVERY is far more than just a breakthrough text, it is a thesis of what can be. The concepts of bio-ethics and staff facility operations is built on inviolate core values and clear standards of care. This is a paradigm shift of major proportions for veterinary medicine, but it is also past due. The delicate dialogue techniques shared in these chapters are the start of positive mental attitudes for the entire healthcare delivery team, building on terms of employment that respect and nurture each member of the team. The zoning of the hospital is a critical step in leveraging the doctors' time, as well as learning to sequence events for better individual productivity, without additional hours in the practice. The need for a balanced life is a common thread that reappears throughout the text. This text answers the "KPMG Mega Study" and "Compliance Study" questions. Using clear standards of care lead to better continuity of care, as you build a competent healthcare delivery team. Chapter Eight provides innovative applications of statistical measurements to allow program delivery success monitoring and continuous quality improvement (CQI). This text will become the template for veterinary team-based healthcare delivery in the decades to come.