Welcome to the online version of Promoting the Human-animal Bond in Veterinary Practice
Bonding the Client to your Practice for Fun and Profit (second edition)

The Practice Success Prescription: Team-Based Veterinary Healthcare Delivery

Thomas E. Catanzaro, DVM, MHA, FACHE
Diplomate American college of Healthcare Executives

This second edition is going electronic. It is the medium of the new milennium, and preferred by most veterinary practice staff members. For the Baby Boomers and traditionalist, you are welcome to send the text to print and make your own text (the original text cover was yellow with brown tone pictures).

Dedication to


A head-butting buddy who was always glad to see me,
A silent meow, and a look was all that was needed;
I “scritched” his ears and he was happy, as was I.
He crossed the rainbow bridge last year, and I am still sad.
To Merlin, thanks for the memories.


Browsing the Chapters
When browsing the Chapters online, you may use the Table Of Contents (Browse By Author and Browse By Category), in the left column, or the 'Previous' and 'Next' arrows found at the top and bottom of each article. The titles displayed in the Table of Contents may be abbreviated. To view a particular article, and the full article title, click the title of the presentation.

Searching the Chapters
To search the Chapters by topic, type a specific topic in the 'Search this Resource' box and click the 'Go' button.

Author Index
The Authors are listed alphabetically on the Author Index and Browse By Author pages. To see a list of presentations by each Author, click the Author's name.