|Main : Course Catalog : Equine Anatomy and Physiology|
STAF141-0411: Wellness Programs for the Small Animal Practice
INSTRUCTOR(S): Heather Howell, RVT, LVT, MBA
COURSE OPEN: April 4-28, 2011
REAL TIME SESSIONS: Mondays, April 11 and 18, 2011; 9:30pm-11:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter
Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a practice session prior to the first RTS. Times and dates will be listed in your course confirmation email. Expect to spend up to 1 hour at one of the 2-4 practice sessions held prior to the first RTS.
Level and Prerequisites: All members of the veterinary staff may benefit from the course and its discussions, however those who have the authority to implement wellness programs (office managers, practice administrators, supervisors and veterinarians may find it most pertinent). VSPN CE course open to all VIN members and VSPN members. This course has been submitted for RACE approval and VHMA for CVPM credits for veterinary technicians and veterinarians.
Preventative medicine is vitally important for pet health and client satisfaction. Incorporating Wellness Programs into practice can maximize client education and interaction with the pets. Programs can be customized for your region and clientele. Implementation of these programs; however, may require the veterinarians and team members to understand and be able to follow the schedules of the program. Marketing of such programs can make or break their success and value to your practice as well as the clientele.
This intermediate level course consists of two (2) Real Time Sessions of ninety (90) minutes each covering library course materials, discussion of situations and cases, interactive message boards to discuss the Real Time Sessions, as well as a mandatory end-of-course exam. Successful completion (scoring 80% or better) on the end-of course-exam is required to be considered for the certificate of completion.
Upon completion of this course, the participant should be able to
About the Instructors: Heather Howell has been a speaker both online and onsite for practice management and for basic veterinary assisting and veterinary technology courses since 1999. As a practice management consultant her primary focus has been with communication of the team as well as intra- and interpersonal relations.
Week 1 (Real Time Session April 11): Common Wellness Programs (vaccinations, dentistry, geriatrics, veterinary visits, etc.)
Content: This lecture will discuss common elements of practice wellness programs; patient need, expectation set, client education, and system in place. We will discuss common wellness programs found in hospitals. We will also cover why wellness programs are important for patient care.
Week 2 (Real Time Session April 18): Staff Training and Establishing Wellness Programs
Content: This lecture will discuss planning and scheduling wellness programs. We will also discuss gaining "staff buy-in" and establishing staff training programs prior to implementing wellness programs. This session will also cover marketing wellness programs internally and to clients.
CE HOURS: 3
Tuition: $60 ($54 early bird special if enrolled by March 21, 2011).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** To ensure participants are ready and prepared for classes, enrollment will close when the maximum number of participants is reached or at 5pm ET the day of the first Real Time Session unless otherwise noted. If the first Real Time Session is on a weekend, course will close on the Friday before the first Real Time Session.
**For more on how online CE works see the VSPN Participant's Resource Center
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & VSPN CE Director
VSPN CE Services: VSPNCE@vspn.org
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Charlotte Waack (Charlotte@vspn.org), ext 193
Chris Upchurch (Chris@vspn.org); ext 197
Darci Palmer (Darci@vspn.org); ext 179
Debbie Bess (DBess@vspn.org); ext 178
Mary Mould (Mary@vspn.org); ext 159
Nanette Walker Smith (Nanette@vspn.org); ext 187
777 West Covell Blvd, Davis, CA 95616
Copyright 2000, Veterinary Information Network, Inc.