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STAF126-1207 : Equine Office Procedures
Deborah Reeder, BA, AS, RVT
December 5-December 28, 2007
Real Time Sessions: Tuesday evenings, December 11 and 18; 9pm-10:30pm ET (USA)
COURSE DESCRIPTION: There are differences in Office Management and Receptionist responsibilities in an Equine Practice. During this course we will discuss the unique challenges in managing an equine office, in the reception area, making appointments and in accounting. And often times all those roles are handled by one person, so this course is also designed to help the equine technician and assistant. We will become familiar with the various forms, inventory, export and import requirements, bio-security measures, admission, discharge, and scheduling, as well as the different people you will be communicating with such as agents, trainers, multiple owners, buyers and referring veterinarians.
This course for front desk personnel, technicians and assistants, and office managers in an equine practice will go over the unique needs of an equine practice, the various types of equine practices, and the office procedures, inventory management, accounting, forms, and the scheduling of equine medical procedures. Deborah Reeder is a registered veterinary technician and has managed and consulted with equine practices for the past 15years. She started her consulting business "Pegasus Consulting" after seeing the need to bring more management tools, practical systems, education and support to the equine practice, having managed and helped to start several practices from the ground floor.
NOTE: This course requires the knowledge acquired in a basic receptionist course and at least one of the two modules Front Desk Staff (VSPN CE) is preferred; a management course may also be used for the prerequisite.
Upon completion of this course, the participant should be familiar with
Week 1: Understanding the various types of equine practices, the clientele, the people you will deal with, and the overall management of the office.
During this session we will discuss the various types of practices, the skills and knowledge needs of the office manager, technicians and assistants, and receptionists, as well as discuss the various clienteles they will be dealing with. We will discuss scheduling, admissions, discharge, and collections.
Week 2: Forms, Regulations, Inventory, Accounting, Office Procedures
During this session we will review forms, regulations, pricing procedures, budgets, inventory control, including stocking trucks and satellites and general office procedures.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 3
$56 ($50.00 early bird special if registered before November 27, 2007).
* STAF110: Exceptional Client Skills for Front Desk Staff, Module 1 is the preferred PREREQUISTE for this course. STAF111: Challenges Facing Front Office Staff Module 2 can also be applied.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Registration will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & CE Coordinator
1-800-846-0028 or 1-530-297-4950, ext 187
777 West Covell Blvd, Davis, CA 95616
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