|Main : Course Catalog : Equine Office Procedures|
STAF126-0410 : Equine Office Procedures
Deborah Reeder, BA, AS, RVT
April 1-April 22, 2010
There are no real time sessions for this hybrid course. Participants will be required to interact in the course message boards and the course library to attain the participation required.
Office management and receptionist responsibilities in an equine practice differ from a general veterinary practice. During this course we will discuss the unique challenges in managing an equine office from the reception area, to making appointments, and factoring in the accounting. In equine offices it is often one person fulfilling all these roles. We will become familiar with the various forms, inventory, export and import requirements, admission, discharge, and scheduling. We will cover how to communicate with the people commonly involved in equine medicine including agents, trainers, multiple owners, buyers, and referring veterinarians.
This course is designed for front desk personnel, veterinary technicians and assistants, and office managers working in an equine practice. The various types and needs of equine practices with respect to office procedures, inventory management, accounting, forms, and the scheduling of equine medical procedures will be focused on. Deborah Reeder is a registered veterinary technician and has managed and consulted with equine practices for the past 15years. She started her consulting business "Pegasus Consulting" after seeing the need to bring more management tools, practical systems, education and support to the equine practice, having managed and helped to start several practices from the ground floor.
NOTE: This course requires the knowledge acquired in a basic receptionist course and at least one of the two modules Front Desk Staff (VSPN CE) is recommended; a management course may also be used as a precursor.
Upon completion of this course, the participant should be able to explain
Week 1: Understanding the various types of equine practices, clientele, and industry dealt with during the overall management of the equine veterinary office.
Content: The first week will cover the various types of equine practices and the skills and knowledge needs of the veterinary support staff. We will discuss the various clientele specific to equine practice. Scheduling, admissions, discharge, and collections specific to the equine practice will also be covered.
Week 2: Forms, Regulations, Inventory, Accounting, Office Procedures
Content: The second week we will review forms, regulations, pricing procedures, budgets, inventory control, including stocking trucks and satellites and the commonly seen office procedures of equine practice.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 2
$40 ($36.00 early bird special if registered before March 18, 2010).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Enrollment will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
**For more on how online CE works see the VSPN Participant's Resource Center
VSPN CE Services: VSPNCE@vspn.org
1-800-846-0028 or 1-530-756-4881
Charlotte Waack (Charlotte@vspn.org); ext 193
Chris Upchurch (Chris@vspn.org); ext 197
Darci Palmer (Darci@vspn.org); ext 179
Debbie Bess (DBess@vspn.org); ext 178
Nanette Walker Smith (Nanette@vspn.org); ext 187
777 West Covell Blvd, Davis, CA 95616
Copyright 2000, Veterinary Information Network, Inc.