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STAF114-0809 : Veterinary Assisting Module 1: The Basics of Becoming a Veterinary Assistant and an Orientation to the Veterinary Hospital
Heather Howell, LVT, MBA
August 18-September 18, 2009
Real Time Sessions: Monday evenings, August 24 and 31, and Tuesday evening, September 8, 2009; 9:30pm-11:00pm ET (USA)
Module 1 covers the very basics of the first few days in the hospital. Essential foundational elements of veterinary nursing and hospital orientation including terminology, hospital make up, basic client services, etc. will be covered.
Heather Howell, LVT, MBA has taught numerous classes online for VSPN and has developed this series of course to help you better communicate with your peers and co-workers in and outside the office. All members of the veterinary support staff may join the course and its discussions; however, this course has a basic content and is focused toward new veterinary assistants, animal caretakers and new hospital employees in companion animal practices.
Module 1 has three (3) ninety (90) minute online interactive real time sessions covering discussion of situations; homework reinforcing the handouts and real time sessions; interactive message boards to discuss the real time sessions and homework; and a final exam. The course offers interactive cases that each participant must complete as homework during the course. The goal of the interactive cases is to test the participant's knowledge of the material discussed in each session.
Upon completion of this course, the participant should be able to
TEXTBOOKS: There are no required texts for this course.
The instructor recommends the following texts for this module:
Week 1: Hospital Definitions, Basic Terminology, and the Roles of the Veterinary Staff
Content: This session will cover the basic knowledge of how each position in a veterinary hospital contributes to the overall health of the hospital and patients and how to fit in at your new job. Basic medical records charting and veterinary terminology will also be covered to enable the participant to professionally interact with the staff and the clients. Taking initiative, anticipating the doctor and technician's needs, and becoming indispensable will also be discussed.
Week 2: Safety and Basic Animal Restraint/Handling
Content: This session will cover on the job safety and common hospital hazards, including how to manage such hazards. Patient restraint and handling will also be covered including restraints used for a variety of procedures. Tips on becoming proficient at handling and anticipating patients will also be discussed.
Week 3: Client Interaction, Phone Skills, and Building the Hospital Team
Content: This session will touch on client relations, phone skills, and handling the angry or upset client. This will be valuable for all veterinary assistants, particularly those in a smaller practice where cross coverage of job positions are required. The overall goal is to familiarize staff with common client issues and be able to utilize good phone skills and etiquette to reflect well on the practice. This session will also discuss the importance of smooth interaction between positions on the veterinary team and how to become an excellent team member.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 4.5 CEUs (per VA module)
$90 ($81.00 early bird special if registered before August 4, 2009).
*Enroll in all four VA Modules before August 24, 2009 and receive a 15% discount off the regular course price. This discount is only available through this date.
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Enrollment will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
**The Participant's Resource Center includes all you need to know about online CE with VIN and VSPN: https://www.vin.com/CE/Public/VSPN/ParticipantVspn.htm
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & CE Coordinator
1-800-846-0028 or 1-530-297-4950, ext 187
VSPN CE Services
1-800-846-0028 or 1-530-297-4950
Charlotte Waack (Charlotte@vspn.org), ext 193
Chris Upchurch (Chris@vspn.org); ext 197
Darci Palmer (Darci@vspn.org); ext 179
Debbie Bess (DBess@vspn.org); ext 178
777 West Covell Blvd, Davis, CA 95616
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