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STAF114-0108 : Veterinary Assisting Module 1: The Basics of Becoming a Veterinary Assistant and an Orientation to the Veterinary Hospital
Heather Howell, LVT, MBA
January 22 - February 21, 2008
Real Time Sessions: Monday evenings January 28, and February 4 and 11; 9:30pm-11:00pm ET (USA)
Module 1 covers the very basics of the first few days in the hospital. Essential foundational elements of veterinary nursing and hospital orientation including terminology, hospital make up, basic client services, etc. will be covered.
Heather Howell, LVT, MBA has taught numerous classes online for VSPN and has developed this series of course to help you better communicate with your peers and co-workers in and outside the office. All members of the veterinary support staff may join the course and its discussions; however, this course has a basic content and is focused toward new veterinary assistants, animal caretakers and new hospital employees in companion animal practices.
Module 1 has three (3) ninety (90) minute online interactive real time sessions covering discussion of situations; homework reinforcing the handouts and real time sessions; interactive message boards to discuss the real time sessions and homework; and a final exam. The course offers interactive cases that each participant must complete as homework during the course. The goal of the interactive cases is to test the participant's knowledge of the material discussed in each session.
Upon completion of this course, the participant should be able to:
TEXTBOOKS: There are no required texts for this course.
The instructor recommends the following texts for this module:
Week 2: Safety and Basic Animal Restraint/Handling
Content: This session will cover on the job safety and common hospital hazards, including how to manage such hazards. Patient restraint and handling will also be covered including restraints used for a variety of procedures. Tips on becoming proficient at handling and anticipating patients will also be discussed.
Week 3: Client Interaction, Phone Skills, and Building the Hospital Team
Content: This session will touch on client relations, phone skills, and handling the angry or upset client. This will be valuable for all veterinary assistants, particularly those in a smaller practice where cross coverage of job positions are required. The overall goal is to familiarize staff with common client issues and be able to utilize good phone skills and etiquette to reflect well on the practice. This session will also discuss the importance of smooth interaction between positions on the veterinary team and how to become an excellent team member.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 4.5 CEUs per module
$88 ($79.00 early bird special if registered before January 8, 2008).
*Enroll in all four VA Modules before January 28, 2008 and receive a 15% discount off the regular course price. This discount is only available through this date.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Registration will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
** Minimal computer requirements for participating in VSPN and VPSNCE
** For More Information on how our online CE courses work please read the following:
How to's of online CE
Policies & Procedures
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & CE Coordinator
1-800-846-0028 or 1-530-297-4950, ext 187
777 West Covell Blvd, Davis, CA 95616
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