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STAF114-0107 : Veterinary Assisting Module 1: The Basics of Becoming a Veterinary Assistant and an Orientation to the Veterinary Hospital
Heather Howell, LVT, MBA
January 23 - February 22, 2007
Real Time Sessions: Monday evenings January 29, and February 5 and 12; 9:30pm-11:00pm ET (USA)
COURSE DESCRIPTION: Module 1 covers the very basics of the first few days in the hospital. Essential foundational elements of veterinary nursing and hospital orientation including terminology, hospital make up, basic client services, etc. will be covered.
Module 1 has three (3) ninety (90) minute online interactive real time sessions covering discussion of situations; homework reinforcing the handouts and real time sessions; interactive message boards to discuss the real time sessions and homework; and a final exam. The course offers interactive cases that each participant must complete as homework during the course. The goal of the interactive cases is to test the participant's knowledge of the material discussed in each session.
All members of the veterinary support staff may join the course and its discussions; however, this course has a basic content and is focused toward new veterinary assistants, animal caretakers and new hospital employees.
Upon completion of this course, the participant should be able to:
TEXTBOOKS: There are no required texts for this course.
The instructor recommends the following texts for this module:
Week 1: Hospital Definitions, Basic Terminology, and the Roles of the Veterinary Staff
Content: This session will cover the basic knowledge of how each position in a veterinary hospital contributes to the overall health of the hospital and patients and how to fit in at your new job. Basic medical records charting and veterinary terminology will also be covered to enable the participant to professionally interact with the staff and the clients. Taking initiative, anticipating the doctor and technician's needs, and becoming indispensable will also be discussed.
Week 2: Safety and Basic Animal Restraint/Handling
Content: This session will cover on the job safety and common hospital hazards, including how to manage such hazards. Patient restraint and handling will also be covered including restraints used for a variety of procedures. Tips on becoming proficient at handling and anticipating patients will also be discussed.
Week 3: Client Interaction, Phone Skills, and Building the Hospital Team
Content: This session will touch on client relations, phone skills, and handling the angry or upset client. This will be valuable for all veterinary assistants, particularly those in a smaller practice where cross coverage of job positions are required. The overall goal is to familiarize staff with common client issues and be able to utilize good phone skills and etiquette to reflect well on the practice. This session will also discuss the importance of smooth interaction between positions on the veterinary team and how to become an excellent team member.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 4.5 CEUs per module
$83 ($75.00 early bird special if registered before January 9, 2007).
*Enroll in all four VA Modules before January 29, 2007 and receive a 15% discount off the regular course price. This discount is only available through this date.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Registration will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
** Minimal computer requirements for participating in VSPN and VPSNCE
** For More Information on how our online CE courses work please read the following:
How to's of online CE
Policies & Procedures
Note: "This program was submitted (but not yet approved) to the AAVSB's RACE program for continuing education. Please contact the AAVSB's RACE program at email@example.com should you have any comments/suggestions regarding this program's validity or relevance to the veterinary profession." (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board). This course has also been submitted for approval for continual education units toward CVPM requirements by the VHMA.
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & CE Coordinator
1-800-846-0028 or 1-530-297-4950, ext 187
777 West Covell Blvd, Davis, CA 95616
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