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STAF112-0410 : Personnel Issues Facing Veterinary Practice Managers
Heather Howell, RVT, LVT, MBA
April 27-June 3, 2010
Real Time Sessions: Mondays, May 3, 10, 17, and 24, 2010; 3:00pm-4:30pm ET (USA)
The goal of this course is to enable and empower veterinary practice leaders to effectively manage hiring and personnel issues. We will cover how to hire the "right" people for the veterinary profession, how to conduct an orientation, how to set up and maintain personnel files and information, performance planning and employee evaluations, disciplinary action and termination procedures.
The course consists of four (4) online real time sessions of 90 minutes each covering discussion of personnel situations; online homework quizzes reinforcing the handouts and real time sessions; interactive message boards to discuss the real time sessions and homework; and a final exam. The course offers homework that each participant must complete during the course. The goal of the homework is to test the participant's knowledge of the material discussed in each session.
All veterinary support staff are encouraged to join the course and its discussions; however, this course is focused primarily toward veterinary practice managers, hospital administrators, supervisors and those involved in the personnel management aspects of the practice. This course has been submitted for RACE approval for veterinary technicians and veterinarians as well as VHMA approval for CVPMs.
Upon completion of this course, the participant should be able to
Week 1: Hiring the Right People
Content: During this lecture we will discuss what to look for in an applicant. We will also discuss developing a hiring team and the reasons behind involving your staff in the hiring process. Recruiting, hiring issues and methods will be the focus. In addition we will cover suggested interview questions and techniques applicable to the discussion.
Week 2: Orientation and Personnel Records
Content: This session will cover new employee orientation programs and their importance; examples will be given of such programs. The manager's role in overseeing proper orientation as it relates to liability issues will be discussed. Personnel record keeping methods will also be covered. Suggestions for how to start a personnel file will be covered: what can and should be included, as well as what must be filed separately will be reviewed. We will also discuss maintaining personnel files and avoiding potential liabilities in record keeping.
Week 3: Performance Planning, Evaluations and Progress Reports
Content: This session will focus on formal communication with employees. We will discuss the merits and downfalls of traditional employee evaluations. We will present the concept of performance planning and will discuss empowering employees, goal setting, and dealing with substandard performance. This session will also cover the record keeping and liability aspects of formal communications.
Week 4: Disciplinary Action and Termination
Content: This lecture will cover at-will employment, contractual employment, and how to handle disciplinary procedures. We will cover the importance of an employee policy manual, consistency in handling employee issues, and liabilities involved in disciplinary actions and termination. This session will discuss warnings, mentoring programs, retraining, documentation, and finally termination procedures.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 6
$120 ($108.00 early bird special if registered before April 13, 2010).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Enrollment will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
**The Participant's Resource Center includes all you need to know about online CE with VIN and VSPN: https://www.vin.com/CE/Public/VSPN/ParticipantVspn.htm
VSPN CE Services
1-800-846-0028 or 1-530-297-4950
Charlotte Waack (Charlotte@vspn.org), ext 193
Chris Upchurch (Chris@vspn.org); ext 197
Darci Palmer (Darci@vspn.org); ext 179
Debbie Bess (DBess@vspn.org); ext 178
Nanette Walker Smith (Nanette@vspn.org); ext 187
777 West Covell Blvd, Davis, CA 95616
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