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STAF108-0910: Effective Staff Training Solutions

Phillip Seibert, CVT

September 7-October 7, 2010
Real Time Sessions: Monday evenings, September 13, 20, and 27, 2010; 9:00pm-10:30pm ET (USA)

This course is designed to show how to prepare and implement an in-house staff training program for any veterinary practice. Phil Seibert, CVT is a well known worldwide speaker on the topic of training staff, hospital safety and policy issues.

The course will have three 90-minute online sessions presenting an overview of the training process, topics and teaching methods that will really work for your hospital, interactive message boards to discuss the real time sessions, and homework assignments giving you the opportunity to try the methods and systems with your team.

All office managers, practice managers, hospital administrators, supervisors, and veterinarians are welcome to join the course and its discussions. This course has been submitted for RACE approval for veterinarians and veterinary technicians and has been submitted to VHMA for approval towards CVPM requirements.

Upon completion of this course, the participant should be able to

TEXTBOOKS: There is no textbook required or recommended for this class.

Week 1: Training the new staff member
Content: During this session, we will discuss how to setup a new employee orientation and training program.

Week 2: Training the existing staff member
Content: During this session, we will discuss the various techniques for delivering the message consistently to the existing staff. We will also discuss some of the mechanics of holding effective staff meetings and training sessions.

Week 3: Delivering the material
Content: This session will focus on solving some of the "problem areas" in the training program, including managing all the interruptions to training schedules and meetings. We will also discuss the effective use of handouts and quizzes.

MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.


$90 ($81 early bird special if enrolled before August 24, 2010).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.

** NOTE: Enrollment will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.

**The Participant's Resource Center includes all you need to know about online CE with VIN and VSPN:


  1. Each person must individually be a registered member of VSPN ( Membership in VSPN is free.
  2. To enroll in any VSPN CE course click on the ENROLL NOW link below the course title on the right side of the page at
  3. Each enrollee must be able to receive emails from and addresses. This is our major form of communication with participants. It is highly recommended that course participants use their own, personal emails rather than clinic/hospital email addresses.
  4. VIN Member veterinarians SHOULD NOT register for their staff. Please have the staff member register through VSPN. Please email if you have questions.
  5. VIN Member veterinarians ARE ELIGIBLE to take this course; this course is being submitted to RACE and VHMA approved for both veterinarians and veterinary technicians. **Please access the course enrollment through
Note: "This course has been submitted for approval for 4.5 continuing education credits in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VSPN CE at 1-800-700-4636 for further information." (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board).
This course has also been submitted for approval for continual education units toward CVPM requirements through VHMA.
COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VSPN or VIN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VIN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VIN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdraw retroactively.
Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 1-800-700-INFO (4636).
** For More Information on VSPN's upcoming CE Courses, check out

VSPN CE Services
1-800-846-0028 or 1-530-297-4950
Charlotte Waack (, ext 193
Chris Upchurch (; ext 197
Darci Palmer (; ext 179
Debbie Bess (; ext 178
Nanette Walker Smith (; ext 187


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