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STAF108-0903: Effective Staff Training Solutions
Phil Seibert, CVT
Course open September 17
Real Time Sessions: Mondays evenings; September 22, 29, and October 6; 9:30pm � 11:00pm ET (USA)
This course is designed to show how to prepare and implement an in-house staff training program for any veterinary practice.
The course will have 3 online sessions presenting an overview of the training process, topics and teaching methods that will really work for your hospital, interactive message boards to discuss the real time sessions, and homework assignments giving you the opportunity to try the methods and systems with your team.
All office managers, practice managers, hospital administrators and supervisors are welcome to join the course and its discussions.
Upon completion of this course, the participant should be able to:
WEEK 1 - DEFINING THE OBJECTIVE OF THE TRAINING
Content: The first week of the course will discuss what subjects need to be covered in a training program. We'll discuss the difference between new employee training, in-service education for the existing team and when to use remedial training.
WEEK 2 - DEVELOPING THE FORMAT
Content: During this session, we'll discuss the various techniques for delivering the message consistently. We'll also discuss some of the reasons why many training programs fail and how to avoid those mistakes.
WEEK 3 - DELIVERING THE MATERIAL
Content: This session will focus on how to get other staff members involved in delivering the information and make them look forward to it! We'll also discuss how to use handouts and quizzes effectively.
MESSAGE BOARD DISCUSSIONS:
Message board discussions regarding the topic presented will begin on the day the course begins and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 4.5 CE credits
$72 ($65.00 early bird special if registered before September 3, 2003). Full time students of an AVMA accredited Veterinary Technician Program will receive a reduced rate for this course of $36.00 (upon verification of student status)
Note: "This course has been submitted (but not yet approved) for 4.5 hours of continuing education credits in jurisdictions which recognize AAVSB's RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VIN/VSPN for further information."
Approval has also been requested of the VHMA.
(Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board.)
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