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Courses open for VSPNer registration

STAF107-1004 : Practice Management - How to Team Build and Organize Your Hospital

Heather Howell, LVT, MBA, Susan Strattman, CVPM

October 4 - November 11, 2004
Real Time Sessions: Thursday evenings, October 7, 14, 21, 28, 2004; 9:30-11:00pm ET (USA)


This course is designed to discuss practice management issues regarding team building and organizing your hospital. The course's main focus is to discuss methods and systems to help your team become self-directed and more organized.

The course will have 4 online sessions (one & one-half hours each) presenting the systems we recommend for organizing your hospital, interactive message boards to discuss the real time sessions, and homework assignments giving you the opportunity to try the methods and systems with your team.

All office managers, practice managers, hospital administrators and supervisors are welcome to join the course and its discussions.

Upon completion of this course, the participant should be able to:

  1. Define and develop hospital "zones" for increased productivity and staff utilization
  2. Develop a hiring program involving the entire team.
  3. Develop a training program involving the entire team.
  4. Develop an ongoing internal marketing and corresponding ongoing training program.

Week 1: Creating Hospital Zones
Content: The first week of the course will discuss the concept of "Zoning your Hospital". This will include descriptions of the various positions and zones; client relations, outpatient nursing, inpatient nursing, surgery, animal care wards. This lecture will focus on the importance of developing "zones" to organize your hospital and better utilize your staff.

Week 2: Hiring the Team Way
Content: During this lecture we will discuss developing a hiring team and the reasons behind it. We will focus on recruiting and hiring issues and methods. The focus of this lecture will be involving the staff in your hiring process.

Week 3: How to Make Training Work
Content: This lecture will focus on initial training and involving the team in that process. We will present ideas for ensuring that your staff receives all necessary training before beginning the responsibilities of the position. We will also discuss how to get your entire team involved and taking responsibility for training a new hire.

Week 4: Internal Marketing Programs
Content: We will focus on developing internal marketing programs that include ongoing staff training during this lecture. We will discuss methods of developing a marketing program that can improve staff's knowledge, improve quality of care provided to patients and increase revenue. We will also discuss how this improves staff morale and decreases turnover.

Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.

Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.

CE HOURS: 6 (RACE and VHMA approved)

Note: "This course has been approved for 6 hours of continuing education credits in jurisdictions which recognize AAVSB's RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VIN/VSPN for further information." (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board.) This course has also been submitted for approval of continual education units toward CVPM requirements by the VHMA.

$96.00 ($86.00 early bird special if registered before September 23, 2004).
Full time students of an AVMA accredited Veterinary Technician Program will receive a reduced rate for this course of $48 (upon verification of student status)


  1. You must be a registered member of VSPN ( Membership in VSPN is free.
  2. Each person must be able to receive emails from and addresses. This is our major form of communication with participants. It is highly recommended that course participants use their own, personal emails rather than clinic/hospital email addresses.
  3. VIN Member DVM's SHOULD NOT register for their staff. Please have the staff member register through VSPN. Please email if you have questions.
*VT students, please include your program directors name, school, and school phone number in the comments section of the CE registration form. Your registration will be delayed if this information is not included.
*** For More Information on VSPN's upcoming CE Courses, check out
COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VSPN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VSPN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VSPN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdraw retroactively.

Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at
1-800-700-INFO (4636).

Nanette R. Walker Smith, RVT, CVT
VSPN Content Director or


800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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