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VIN CE Course PRAC120-0718: Anatomy of an Exotic Pet Practice 2018
The lectures for this course will be presented in an audio format using a webinar platform.

Enrollment is closed.

Presenter: Rose Ann Fiskett, MS, VMD, Dipl. ABVP ECM
Course Open: July 6-August 1, 2018
Real Time Sessions (RTS): Sundays, July 15 and 22, 2018; 3:30-5:30 pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Level and Prerequisites: This basic course will be open to veterinarians and veterinary support staff actively interested in setting up or expanding/enhancing an exotic pet practice.
VIN CE Course: Open to veterinarians. Veterinary staff may enroll provided they are associated with an enrolled veterinarian. Veterinary staff need to provide the name of their veterinarian in the comment section during the enrollment process. This course is approved by RACE for veterinarians and veterinary technicians/technologists. (RACE 22-28049) This course is approved for continual education units toward CVPM requirements through VHMA. (16-28)

Course Information:
This presentation will explore the reasons for starting an exotic pet practice or adding an exotic component to an existing practice. Whether or not one pursues this journey to completion depends on some soul searching and critical background preparation. There are drugs and various types of equipment unique to exotic pet practice in addition to essential whole hospital staff training. Only after careful preparation, whole hospital commitment to excellence in exotic pet care, staff training and compensation, equipment and drug purchases, etc. should the practice open the door to patients. Internal marketing (in existing practices) and target marketing strategies are essential, along with ways to monitor success and say "thank you" to practice promoters.

Week 1 (Real Time Session July 15, 2018): Why, How, Who and What
Presenter: Rose Ann Fiskett, MS, VMD, Dipl. ABVP ECM
Format: Audio
Objectives: Upon completion of this session, the participant should be able to Week 2 (Real Time Session July 22, 2018): The Place, the Stuff, Bragging Rights, the Maestro Effect, and Payday!
Presenter: Rose Ann Fiskett, MS, VMD, Dipl. ABVP ECM
Format: Audio
Objectives: Upon completion of this session, the participant should be able to Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook(s): There is no required textbook for this course.

About the Presenter:
Rose Ann Fiskett started Potomac Valley Veterinary Hospital, a successful mixed companion animal practice (dogs, cats, bird, exotic companion mammals, rodents, wildlife) and owned/managed it for 18 years. She has published on efficiency in exotic practice (Veterinary Clinics NA: Exotic Animal Practice). As Program Director for Veterinary Technology, she taught Office and Practice Management to veterinary technology students. She was twice invited to lead a roundtable discussion on practice strategies during financially difficult times by the Association of Exotic Mammals at their annual meetings in Milwaukee WI and Savannah GA. Previously on VIN, she taught a course that discussed common equipment used in avian practice and discussion of the economics of avian practice. She has lectured on the role of support staff in successful avian and exotic animal practice at the Wild West Veterinary Conference. In addition, she lectures annually on Avian Welfare at James Madison University. She has lectured on avian topics and exotic mammals and reptiles.

Total CE Credit: 4

Tuition: Member $92 ($83 early bird special if enrolled by June 22, 2018)
Non-Member $167 ($150 early bird special if enrolled by June 22, 2018)
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on Friday July 13, 2018 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
Enrollment is closed.
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 797 or email Please include the course title, your full name, and contact information in your correspondence.
"This program ((22-28049) is approved by the AAVSB RACE to offer a total of 4 CE Credits, with a maximum of 4 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference). This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements."
This course has been approved for continual education units toward CVPM requirements through VHMA (16-28).

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund.

*For more information on VIN's upcoming CE courses, check the VIN Course Catalog.

Katherine James, DVM, PhD, DACVIM (SAIM)
VIN Education Director

VIN CE Services:
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

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