VIN VSPN CE Portal Participant Resources Practice Area Course Archives Course Catalogs Suggestion Box
Back Print Save Bookmark in my Browser


VIN CE Course DIAG206-0117: Quality Management for the Veterinary Clinical Pathology Laboratory Part I
Some of the lectures for this course will be presented in a text format while others will be presented using audio.

Enrollment is closed.

Kathleen P. Freeman, DVM, BS, MS, PhD, DipECVCP, MRCPath, MRCVS, Certificate in Laboratory Quality Management (University of Wisconsin), IDEXX Labs, UK, Wetherby, West Yorkshire, UK
Ernst Leidinger, DVM, Dip.ECVCP, Specialist for Clinical Pathologist (national); Lab director and clinical pathologist at In Vitro laboratory in Vienna, Austria
Stefanie Klenner, DVM,, Diplomate ECVCP, SCIL Animal Care Company, Viernheim, Germany
Emma Hooijberg, BVSc GPCert(SAP) DipECVCP, Senior Lecturer in Clinical Pathology, Department of Companion Animal Clinical Studies, Faculty of Veterinary Science, University of Pretoria, South Africa
Unity Jeffery VetMB, PhD, DACVP (clinical pathology), MRCVS. Assistant professor, Department of Veterinary Pathobiology, Texas A&M University, USA
A. Russell Moore, DVM, MS, DACVP, Assistant Professor, Department of Microbiology, Immunology, and Pathology, College of Veterinary Medicine, Colorado State University, Fort Collins, CO 80524, USA

Course Open: January 1-April 19, 2017
Real Time Sessions (RTS): Sundays, January 8, 22, February 5, 26, March 12, 26, and April 9, 2017; 3:00-4:30 pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*One or more of the presenters for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: Due to the advanced nature of the course material, the instructors require that the course participants have a specific type of training and experience.
The majority of candidates will be those in training for a career in clinical pathology or those who already working in the clinical pathology laboratory. In some instances there may be a practitioner or veterinary nurse with an intense interest in clinical pathology that may wish to take this course, but should be advised that the course is intensive and will require a considerable input of time and effort when coming from a background without prior experience in a clinical pathology laboratory typical of a University or reference laboratory.

Desired experience should include: This course is a prerequisite for the Quality Management for the Veterinary Clinical Pathology Laboratory, Part II course.

VIN CE Course: Open to veterinarians and veterinary technicians/technologists. This course is approved by RACE for veterinarians and veterinary technicians/technologists. (RACE 22-16780)

Course Information:
The "Quality Management for the Veterinary Clinical Pathology Laboratory" course is designed to provide an introduction to and practical application of quality management in the veterinary clinical pathology laboratory. It is given in two parts (Part I and Part II). Part I is a prerequisite for Part II.

In Part I, participants will be introduced to theories of management and concepts vital to quality planning. Examples of ISO-based and GLP standards are included. Laboratory design, Westgard Rules, QC Validation and Sigma Metrics are covered.

In Part II, participants will learn about audits in the veterinary clinical pathology laboratory and determination of reference intervals, as well as Improvement Opportunities, external Quality Assurance performance and a Quality Plan for the laboratory. There is an introduction to Method Validation and Instrument Performance Verification.

There will be real time classroom sessions approximately every 2 weeks. The majority of the work will be done by e-mail of drafts and revisions to the instructors, with the final products of some sections shared with the rest of the participants by posting on the course message boards. The review and participant questions will also be shared on the course message boards. In order to demonstrate satisfactory participation in this course, participants are expected to attend all of the real-time sessions, hand in completed homework assignments and to work with the instructor(s) in revising assigned items until both the instructor(s) and participant are satisfied with the results, as well as pass the examination with a score of at least 80%.

There is some flexibility in the length of time of the course to accommodate holidays for the instructors and participants. These should be arranged in advance between the instructor and the participants assigned to him/her.

Week 1 (Real Time Session January 8, 2017): Introduction to Concepts of Total Quality Management, LEAN management and Six Sigma Management
Presenter: Stefanie Klenner
Format: TBA
Objectives: Upon completion of this session, the participant should be able to Week 2 (No Real Time Session): Introduction to Quality Planning and Quality Standards

Week 3 (Real Time Session January 22, 2017): What Should a Veterinary Clinical Pathology Laboratory Look Like?
Presenter: Emma Hooijberg
Format: TBA
Objectives: Upon completion of this session, the participant should be able to Week 4 (No Real Time Session): Westgard Rules

Week 5 (Real Time Session February 5, 2017): Westgard Rules and Policies and Audits
Presenter: A. Russell Moore
Format: TBA
Objectives: Upon completion of this session, the participant should be able to Week 6 (No Real Time Session): Westgard Rules + General QC

**** BREAK - February 19, Holiday (President's Day) ****

Week 7 (Real Time Session February 26, 2017): Westgard Rules, General QC, and Biological Variation
Presenter: Kathleen Freeman
Format: Audio
Objectives: Upon completion of this session, the participant should be able to Week 8 (No Real Time Session): Sigma Metrics

Week 9 (Real Time Session March 12, 2017): QC Validation and Sigma Metrics
Presenter: Unity Jeffery
Format: TBA
Objectives: Upon completion of this session, the participant should be able to Week 10 (No Real Time Session): QC Validation (continued)

Week 11 (Real Time Session March 26, 2017): Additional Revisions
Presenter: Ernst Leidinger
Format: TBA
Objectives: Upon completion of this session, the participant should be able to Week 12 (No Real Time Session): Additional Revision

Week 13 (Real Time Session April 9, 2017): Review, Discussion, Questions and Sharing
Presenters: Stefanie Klenner, Unity Jeffery, Emma Hooijberg, Kathleen Freeman and Ernst Leidinger
Format: Text/Audio

Objectives: Upon completion of this session, the participant should be able to Week 14 (No Real Time Session): Examination

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook(s): There is no required textbook for this course.

About the Presenters:
Dr. Kathleen Freeman is a 1981 graduate of Oklahoma State University, College of Veterinary Medicine and received her MS and PhDs from OSU in 1984 and 1987, respectively. She was on faculty at OSU and then at Cornell University before taking a detour and teaching all sorts of Science courses and in the Educational Opportunity Program at Ithaca College for several years.
During these years she was also doing cytology and laboratory consultations for commercial laboratories.
She then moved into commercial laboratory medicine and worked as Director or Senior Clinical Pathologist at several laboratories. She moved to the UK in 1997 to develop a diagnostic laboratory service for the Animal Health Trust and was Head of Anatomic and Clinical Pathology there. She subsequently moved to Scotland and works from home for IDEXX Laboratories, Ltd, based in Wetherby, West Yorkshire. She is past founding Chair of the ASVCP Quality Assurance and Laboratory Standards Committee and the founding Chair of the ECVCP Laboratory Standards Committee. She is currently a member of both committees. She has special interests in QA, QC, customer service, cytology and general clinical pathology.
She obtained a Certificate in Laboratory Quality Management via e-learning from the University of Wisconsin and had the opportunity to work with James Westgard which she says was a great experience!

Stefanie Klenner graduated in 2004 from the University of Veterinary Medicine, Hannover, Germany. Between 2004 and 2006 she wrote her thesis about canine intestinal permeability tests at the same University, successfully receiving her Dr. med. vet. After a rotational internship at the Small Animal Clinic at the Justus-Liebig-University in Giessen, Germany, Dr. Klenner started a residency in veterinary clinical pathology at the Central Laboratory of Justus-Liebig University. Currently, she is working as scientific product manager laboratory diagnostic for scil animal care company.
She is an experienced speaker in various themes of veterinary clinical pathology and lectures often at national as well as international conferences. She is the current Chair of the Lab Standards Committee of the ECVCP. Since 2009 Dr. Klenner is one of the instructors of the VIN Quality Management Course and provides her skills and knowledge also to other courses of VIN. She is especially interested in general clinical pathology, quality control as well as learning strategies.

Ernst Leidinger graduated from the vet-school in Vienna, Austria in 1986 and worked as assistant professor at the department for medical chemistry for about 10 years. Since 1995 he is director of a private veterinary diagnostic lab in Vienna were he established the lab's QM system resulting in an ISO 9001 accreditation about ten years ago. Being one of Dr. Freeman's Students in the VIN QM course, he has been course instructor for several years now.
He is a Councillor for the Executive Board of the ECVCP.
His special interest in the lab are clinical chemistry, LIMS (computer bases lab management systems) and all aspects of quality control. If there's some time left he enjoys SCUBA diving.

Emma Hooijberg graduated from the Faculty of Veterinary Sciences at the University of Pretoria in South Africa in 2001. She headed off to Europe and worked in private small animal practice in the UK until starting a 4-year ECVCP residency program at the In Vitro Laboratory in Vienna. After completing the residency, she worked part-time at both In Vitro and the VetMed University in Vienna for 2 years. At the end of 2014, Emma returned to South Africa to take up a post at the Faculty of Veterinary Sciences, where she is employed as a senior lecture in clinical pathology.
She first developed an interest in quality assurance during her residency under the supervision of Ernst Leidinger, and contributed towards maintenance and improvement of the ISO-certified QM system in place in the lab. She has used this experience, and the knowledge gained from the VIN QM courses, to consolidate and improve the QM system in the clin path lab in her present position in Pretoria. She is currently trying to complete her MSc, where she is looking at analytical and quality control validation and assessment of field performance of a point-of-care chemistry analyzer for use in the white rhinoceros. The project also involves method comparison and reference interval generation and has been a great chance to put theory into practice.
Emma particularly enjoys the Sherlock Holmes aspect of trouble-shooting QC problems and how continuous improvement of a QM system results in happy clients, both inside and outside the lab. She hopes that her practical, day-to-day experience with quality management will be of benefit to students in the course.

Unity Jeffery graduated from the University of Cambridge in 2008 and completed a residency in veterinary clinical pathology at Iowa State University in 2013. She continued at Iowa State working on a PhD investigating canine immune-mediated hemolytic anemia and will be joining the Department of Veterinary Pathobiology at Texas A&M in November 2016 as a clinical pathologist. Taking this course in 2012 sparked Unity's interest in quality control, she is a previous instructor on the course and a member of the ASVCP Quality Assurance and Laboratory Standards committee. Her other interests in the lab are coagulation and test development. Outside of work, she enjoys spending time with her sighthounds.

A. Russel Moore received his DVM from Purdue University in 2006, after which Dr. Moore practiced veterinary medicine in a small animal predominant clinic for 5 years. He returned to academia for a residency in clinical pathology and completed a MS at the University of Illinois. In keeping with his interests included exotic animal pathology and quality control practices, Dr Moore's masters project developed a method for measuring fibrinogen in turtles, validated that method for clinical use and produced reference intervals for red-eared slide fibrinogen. Dr. Moore sat boards and was made a Diplomate of the American College of Veterinary Pathologists in 2014.
He is currently an assistant professor at Colorado State University in Fort Collins, Colorado where he enjoys the outdoors, biking and playing with his wife and three children. Current research interests focus on methods for increasing diagnostic accuracy in clinical pathology and other clinically relevant projects.

Total CE Credit: 10.5

Tuition: $650
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on January 8, 2017 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
Enrollment is closed.
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 797 or email Please include the course title, your full name, and contact information in your correspondence.
"This program (22-16780) is approved by the AAVSB RACE to offer a total of 10.5 CE Credits, with a maximum of 10.5 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Scientific, using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference). This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements."

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 800-846-0028 ext. 797.

*For more information on VIN's upcoming CE courses, check the VIN Course Catalog.

Katherine James, DVM, PhD, DACVIM (SAIM)
VIN Education Coordinator

VIN CE Services:
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

800.700.4636  |  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

Copyright 2002, Veterinary Information Network, Inc.