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VIN CE Course BHVR107-1116: Minimizing Patient Stress
The lectures for this course will be presented in an audio format.

Enrollment is closed.

Presenter: Meredith Stepita, DVM, DACVB Behavior
Course Open: November 4-23, 2016
Real Time Sessions (RTS): Sunday, November 13, 2016; 4:00-6:00 pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The presenters for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This basic course will be open to veterinarians, veterinary technicians/technologists, and veterinary support staff actively interested in minimizing the stress experienced by patients in the clinical setting.
VIN CE Course: Open veterinarians, veterinary technicians/technologists, and veterinary support staff. This course is approved by RACE for veterinarians and veterinary technicians/technologists. (RACE 22-26118)

Course Information:
A staggering 52.8% of cat owners and 37.5% of dog owners report that their pet hates going to the vet. Client and patient stress, which ultimately increases our stress, has played a key role in declining veterinary visits over the last 10 years, but it doesn't have to be that way. Whether your position on the veterinary team is receptionist, assistant, technician/technologist or veterinarian, YOU can make a difference. During this information packed lecture you will learn how to recognize fear and stress in your feline and canine patients. The lecture will also highlight considerations for decreasing stress in various areas of the hospital (kennel, waiting, treatment, and exam rooms), video examples of low stress handling and in hospital behavior modification techniques, and touch on pharmacologic intervention. The goal of this lecture is to empower every member of the veterinary team play to an active role in promoting patient comfort, therefore decreasing client and veterinary team stress, on a daily basis.

Week 1 (Real Time Session November 13, 2016): Minimizing Patient Stress
Presenter: Meredith Stepita, DVM, DACVB (Behavior)
Format: Audio
Objectives: Upon completion of this session, the participant should be able to Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook(s): There is no required textbook for this course.

About the Presenter:
Dr. Meredith Stepita received her Doctor of Veterinary Medicine from the University of Tennessee in 2006. She then completed an internship in small animal medicine and surgery at Southern Arizona Veterinary Specialty and Emergency in Tucson. After working in general practice in the Phoenix area for a year, she entered into the Clinical Veterinary Behavior Residency Program at the University of California-Davis, becoming board-certified by the American College of Veterinary Behaviorists in 2011. She is the owner of Veterinary Behavior Specialists and spends most of her time in the San Francisco Bay Area seeing behavior cases and helping pet owners improve their pet's behavior problems. Her research involves the frequency of parvovirus in puppies attending puppy socialization classes, finding that vaccinated puppies attending these classes were no more likely to be diagnosed with this deadly disease than those not attending these classes. She lectures on various behavior-related topics locally and nationally. Her areas of interest include canine and feline anxiety and aggression, the human-animal bond, and animal welfare.

Total CE Credit: 2

Tuition: Member $42 ($38 early bird special if enrolled by October 14, 2016)
Non-Member $103 ($93 early bird special if enrolled by October 14, 2016)
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on Friday November 11, 2016 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
Enrollment is closed.
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from and addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 797 or email Please include the course title, your full name, and contact information in your correspondence.
"This program (22-26118) is approved by the AAVSB RACE to offer a total of 2 CE Credits, with a maximum of 2 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Scientific and Non-Scientific-Clinical, using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference). This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements."

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 800-846-0028 ext. 797.

*For more information on VIN's upcoming CE courses, check the VIN Course Catalog.

Katherine James, DVM, PhD, DACVIM (SAIM)
VIN Education Coordinator

VIN CE Services:
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

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