The Veterinary Support Team
Maggie Shilcock

Review by Kathy Lyon Star
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Veterinary Support Team

This book has an interesting approach to the topic - with a great deal of input from members of the staff as well as instruction from the author. The book is from England, so many small topics (such as local regulatory agencies) do not apply, but with some work, local USA counterparts may be substituted. After each topic, opinions are offered by "staff members" from three clinics. These ideas are often helpful and will arm the reader (staff member) with useful information.

The book is a small, soft cover volume that should be kept in the employee break room or in some location where it can easily be picked up and perused. There are some excellent choices suggested for a number of situations. We all know that being "rehearsed" helps in the event of a real situation developing in the clinic. There is only one point with which I disagree, and that is the telephone greeting. This book suggests that the receptionist answer with: "Hello, this is the Main Street Veterinary Clinic, Rosemary speaking, how may I help you?" That's much too long. The current recommendation is to keep the greeting to under three seconds. Let the callers know they have reached the right place and let them talk. More like: "Main Street Veterinary."

Topics discussed include neatness, attitude, knowledge, friendliness, and staff cooperation. Information is provided for the clinician as well, such as the importance of a complete job description for employees, record keeping, management, and staff support.

Threshold Press (2000).

136 pages, soft-cover, pen & ink illustrations.

ISBN: 978-1-903152-06-5.

Reviewed 10/8/2001.


Table of Contents
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Introduction
Alternative Medicine
Anatomy
Anesthesia/Analgesia
Animal Welfare
Aquatic/Fish
Avian
Behavior
Camelids
Canine
Cardiology
Client Education
Cytology / Hematology / Histology
Dental
Dermatology
Dictionary/Reference
Drugs/Pharmacology
Emergency Med
Endocrine
Epidemiology
Equine
Ethics
Exotics
Feline
Food Animals/Livestock
General
Genetics
Geriatrics
Handling & Restraint
Human-Animal Bond
Imaging & Radiology
Immunology
Infectious Diseases
Internal Medicine
Laboratory Medicine
Microbiology
Multimedia
Neurology
Nutrition
Oncology
Ophthalmology
Orthopedics
Parasitology
Pathology
Pediatrics
Physiology
Physiotherapy
Practice Management
 
* Blackwell's Practice Managemt.
 
* Career Choices for Veterinarians, 2nd Ed.
 
A Veterinarian’s Guide to Financial Planning (VSPN)
 
Associate Buy-Ins – Structuring Successful Transitions, 2nd Edition (VSPN)
 
Educating Your Clients from A to Z: What To Say and How to Say It, Second Edition
 
Equine Hospital Manual
 
Exam Room Communication for Veterinarians: The Science and Art of Conversing With Clients
 
Handbook of Veterinary Communication Skills
 
Job Descriptions and Training Schedules for the Veterinary Team (VSPN)
 
Pain Management in Veterinary Practice (VSPN)
 
Patient Assessment (VSPN Review)
 
Vet. Practice Managemt. 3rd Ed.
 
Veterinary Euthanasia Techniques; A Practical Guide, 1st Ed (VSPN Review)
 
Veterinary Office Practices (VSPN Review)
 
Veterinary Safety Manual (VSPN Review)
 
* Essential Law Landowner 4th Ed.
 
* Front Office Management for the Veterinary Team (VSPN Review)
 
* Vet. Med. & Practice in Future
 
You are here* Veterinary Support Team
 
*Building Practice Vol. 2
 
*Design the Dream
 
*Veterinary Med. Team
Primates
Rabbits, Rodents & Ferrets
Reproduction
Reptile/Amphibian
Research
Respiratory
Ruminants
Sheep/Goats
Shelter Medicine
Surgery
Swine
Technicians
Toxicology
Urology/Renal
Veterinary Education
Wildlife-Zoo Animals
Zoonoses

Date Published: October 8, 2001

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