Handbook of Veterinary Communication Skills
Carol Gray, BVMS, MRCVS, PGCert Med Ed and Jenny Moffett, BVetMed, MSc

 

VSPN Review by Charlotte Waack, AA, AAS, BS, CVT, RVT Star
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Communication is an issue for many veterinary clinics. Intrapersonal communication amongst the staff, communications with clients, communications with sales representatives, and maybe communication with the public may be part of a normal day at a veterinary clinic. Learning how to communicate is an important skill that is needed in any job, but can be essential for day-day duties in the clinic.

The Handbook of Veterinary Communication Skills first chapter lays the foundation of what is needed for good communication. For this reviewer, the sections on models of communication, verbal and non-verbal communication and listening contained solid information that anyone can use in any area of his/her life. Chapter two is geared more toward the veterinarian and consulting. Chapter three is another chapter for all team members as it discusses professionalism (both in appearance and conversation), speaking with clients and informed consent all of which are becoming important in the field of veterinary medicine.

Chapters four and five really go together as they address working with grief and difficult situations including end-of-life decisions and a seven step approach to communication at end-of-life. Chapter five also covers those difficult situations with angry clients. Chapter six covers in-clinic communications with the team such as appraisals, meetings, and exit interviews. Chapter seven is for communicating with a wider audience such as the press or public speaking at a conference.

This is a well written text that sometimes goes a little deeper than this reviewer wanted, but it was all relevant material. The authors and contributors are from Great Britain, so some of the terminology is slightly different than what we use in the United States. I would highly recommend this text for veterinarians, especially those who manage their own practices and practice managers seeking to improve communication with their staff.

Publisher: Wiley-Blackwell (2010)

197 pages; Softcover

ISBN-13: 978-1-4051-5817-6


Table of Contents
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Introduction
Alternative Medicine
Anatomy
Anesthesia/Analgesia
Animal Welfare
Aquatic/Fish
Avian
Behavior
Camelids
Canine
Cardiology
Client Education
Cytology / Hematology / Histology
Dental
Dermatology
Dictionary/Reference
Drugs/Pharmacology
Emergency Med
Endocrine
Epidemiology
Equine
Ethics
Exotics
Feline
Food Animals/Livestock
General
Genetics
Geriatrics
Handling & Restraint
Human-Animal Bond
Imaging & Radiology
Immunology
Infectious Diseases
Internal Medicine
Laboratory Medicine
Microbiology
Multimedia
Neurology
Nutrition
Oncology
Ophthalmology
Orthopedics
Parasitology
Pathology
Pediatrics
Physiology
Physiotherapy
Practice Management
 
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* Career Choices for Veterinarians, 2nd Ed.
 
A Veterinarian’s Guide to Financial Planning (VSPN)
 
Associate Buy-Ins – Structuring Successful Transitions, 2nd Edition (VSPN)
 
Educating Your Clients from A to Z: What To Say and How to Say It, Second Edition
 
Equine Hospital Manual
 
Exam Room Communication for Veterinarians: The Science and Art of Conversing With Clients
 
You are hereHandbook of Veterinary Communication Skills
 
Job Descriptions and Training Schedules for the Veterinary Team (VSPN)
 
Pain Management in Veterinary Practice (VSPN)
 
Patient Assessment (VSPN Review)
 
Vet. Practice Managemt. 3rd Ed.
 
Veterinary Euthanasia Techniques; A Practical Guide, 1st Ed (VSPN Review)
 
Veterinary Office Practices (VSPN Review)
 
Veterinary Safety Manual (VSPN Review)
 
* Essential Law Landowner 4th Ed.
 
* Front Office Management for the Veterinary Team (VSPN Review)
 
* Vet. Med. & Practice in Future
 
* Veterinary Support Team
 
*Building Practice Vol. 2
 
*Design the Dream
 
*Veterinary Med. Team
Primates
Rabbits, Rodents & Ferrets
Reproduction
Reptile/Amphibian
Research
Respiratory
Ruminants
Sheep/Goats
Shelter Medicine
Surgery
Swine
Technicians
Toxicology
Urology/Renal
Veterinary Education
Wildlife-Zoo Animals
Zoonoses

Date Published: March 10, 2013

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