Veterinary Office Practices
Robert Kehn

 

VSPN Review by Phyllis M. Webster, AA, CVPM Star
(Click on stars for an explanation)
 

 

The Veterinary Office Practices book was developed as a required text for instruction of veterinary assistant, veterinary technician and pre-veterinarian programs at the college level. This book contains a website link along with information on an instructor's guide that complements the book for the classroom setting. This easy to read book provides a broad overview of the necessary duties and responsibilities needed for team members in both the small and large animal veterinary practice. Each of the nine chapters contains objectives, key terms, review questions, case studies and a glossary of terms.

This 204 page resource is divided into three sections concerning: The Veterinary Office, The Veterinary Assistant and Financial Matters. The following list is a synopsis of the objectives detailed:

Different roles within the practice and cross training

Care and maintenance of the facility, OSHA and safety hazards, inventory control

Administrative duties, medical records, various logs, admitting and discharging

Software programs and setting up a computer network

Interpersonal communication, listening skills and angry clients

Stress burnout as well as coping mechanisms

Interaction with clients, telephone skills, scheduling appointments, euthanasia and grief

Ethics and the veterinary-client-patient relationship

Financial matter, collection, accounts receivable as well as payroll

This book is somewhat dated in that it contains black and white photos, discusses archaic terms, such as floppy disks and paper medical records. Even though this book is a quick read and provides a brief overview, I can see veterinary practice managers incorporating sections of this book into training material for their newly hired team members, a task that is often delegated by the clinician. Chapters Five and Seven on Interpersonal Communication and Dealing with Clients provide an abundance of information that is a must read for each team member. The ideas presented in these two chapters are ageless, unchanging, and definitely needed in today's veterinary practice. While some ideas are dated, the book remains a viable resource for those working within a veterinary practice, for this reason a 2 star rating is granted.

Publisher: Delmar, 2004

ISBN 978-1-4018-1569-1

VIN Store: Not currently available


Table of Contents
Book Reviews
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Introduction
Alternative Medicine
Anatomy
Anesthesia/Analgesia
Animal Welfare
Aquatic/Fish
Avian
Behavior
Camelids
Canine
Cardiology
Client Education
Cytology / Hematology / Histology
Dental
Dermatology
Dictionary/Reference
Drugs/Pharmacology
Emergency Med
Endocrine
Epidemiology
Equine
Ethics
Exotics
Feline
Food Animals/Livestock
General
Genetics
Geriatrics
Handling & Restraint
Human-Animal Bond
Imaging & Radiology
Immunology
Infectious Diseases
Internal Medicine
Laboratory Medicine
Microbiology
Multimedia
Neurology
Nutrition
Oncology
Ophthalmology
Orthopedics
Parasitology
Pathology
Pediatrics
Physiology
Physiotherapy
Practice Management
 
* Blackwell's Practice Managemt.
 
* Career Choices for Veterinarians, 2nd Ed.
 
A Veterinarian’s Guide to Financial Planning (VSPN)
 
Associate Buy-Ins – Structuring Successful Transitions, 2nd Edition (VSPN)
 
Educating Your Clients from A to Z: What To Say and How to Say It, Second Edition
 
Equine Hospital Manual
 
Exam Room Communication for Veterinarians: The Science and Art of Conversing With Clients
 
Handbook of Veterinary Communication Skills
 
Job Descriptions and Training Schedules for the Veterinary Team (VSPN)
 
Pain Management in Veterinary Practice (VSPN)
 
Patient Assessment (VSPN Review)
 
Vet. Practice Managemt. 3rd Ed.
 
Veterinary Euthanasia Techniques; A Practical Guide, 1st Ed (VSPN Review)
 
You are hereVeterinary Office Practices (VSPN Review)
 
Veterinary Safety Manual (VSPN Review)
 
* Essential Law Landowner 4th Ed.
 
* Front Office Management for the Veterinary Team (VSPN Review)
 
* Vet. Med. & Practice in Future
 
* Veterinary Support Team
 
*Building Practice Vol. 2
 
*Design the Dream
 
*Veterinary Med. Team
Primates
Rabbits, Rodents & Ferrets
Reproduction
Reptile/Amphibian
Research
Respiratory
Ruminants
Sheep/Goats
Shelter Medicine
Surgery
Swine
Technicians
Toxicology
Urology/Renal
Veterinary Education
Wildlife-Zoo Animals
Zoonoses

Date Published: July 22, 2011

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