FAQs

Frequently Asked Questions

Will you share or sell my client and patient data?

No. VIN’s pledge to you: Your data is yours. We will never sell your data or use it for marketing. You control the use of your data -- to help you, your practice, and your patients, or to help advance veterinary medical knowledge.


How often will you sync my data?

Depending on the internet speed at your practice, we can sync your data as frequently as hourly, or nightly if needed. Updated data will display in your VetTools program shortly after your data has synced.


Does text messaging have an additional cost?

No costs on your end. Your clients' potential cost depends on their plan with their cell phone provider.


Is there a contract to use VetTools?

No contract, start any time, end anytime.


Are there setup fees?

Nope, no setup fees, no hidden costs. You can view the pricing here.

What is the installation process like?

After a brief setup appointment with you or a trusted staff member, it takes us a few weeks to import and map your data. If you have a large database, we may ask you to copy it and send it to us on a hard drive provided by us. Once your data is imported and mapped, we will contact you to schedule a live online training session with you and your team members. After this, your VetTools service will be live!


Do you offer additional training?

Yes! We offer weekly open training sessions, typically mid-day. Anyone is welcome to attend, but if you can’t make it, we are happy to arrange additional private training sessions as needed for your practice.


I have not heard about you guys until recently, how long have you been around?

We are part of the Veterinary Information Network (VIN) Family of Brands, started in 1991 and is home to over 55,000 colleagues. The current suite of services was started in 2006 as VetVision, co-founded by Paul Pion & John Dean. VINx became part of the VIN family of services January 2014.

What practice management software systems are integrated with VetTools?

VetTools service is currently fully integrated with AVImark, Cornerstone, Intravet, Impromed Infinity, and VIA. If you're not using one of these software systems, please contact us anyway. We'll be happy to get in touch if we can offer you full service in the future, and in the meantime, you can still use these VetTools Online Presence features: VetClout, VetReviews, and VetSocial.