Enrollment is closed.

Course Information:
Do you struggle to make effective requests? Does it sometimes seem as if you are invisible when asking for help at work? Do you worry about sounding bossy or stepping on toes if you aren’t a supervisor/leader and want to ask coworkers to pitch in or help more? Perhaps you fear rejection or aren’t sure what to do next when your requests are denied. This course will focus on differentiating between types of requests, learning how to make requests more effectively, and becoming more confident when asking for what you need. Rejection and following up after a request is denied will also be discussed. Effectively making requests and removing fear of rejection can improve your personal as well as workplace relationships and help you to feel more confident in getting your needs met.

• Understand different types of requests.
• Differentiate between demands, manipulation, persuasion, statements, and requests.
• Explore the cost of saying no vs. cost of helping.
• Consider nonviolent communication method of making requests to get needs met.
• Examine why you avoid making requests.
• Consider stories you tell yourself when hearing “no.”
• Explore turning rejection into opportunity.

RACE Accreditation: This program has been approved for 3 hours of continuing education credit in jurisdictions which recognize RACE approval.(20-944531)

Week 2 (Real Time Session September 20): Rejection as an Opportunity and Making Requests
This session will discuss how fear of rejection can create avoidance of making requests. Following up on requests that are denied will be covered. We will explore viewing rejection as an opportunity. Decision making on the part of the receiver will also be discussed. We will consider the stories we tell ourselves about “no”. We will explore having empathy for the receiver, reflective vs. reactive decision making, and clarity about how the kind of requests you are making affects the receiver. This session will also discuss practical examples of how to phrase requests and follow ups after “no”.

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Enrollment is closed.

1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
3. For further assistance call 800-846-0028 ext.792 or email VSPNCE. Please include the course title, your full name, and contact information in your correspondence.