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VETERINARIANS

    
VSPN CE Course STAF179-0817: The Many Faces of a Practice Manager
Text only: The lectures for this course will be presented in a predominantly text format.

  » Enroll Now

Instructor: Julie Singer, LVT, CVPM
Course Open: August 31, 2017- October 8, 2017
Real Time Sessions (RTS): Thursdays, September 7, 14, 21, and 28, 2017; 8:00-9:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

Level and Prerequisites: This intermediate course will be open to veterinarians, veterinary technicians/technologists, support staff, veterinary teams, etc. – are currently in a managerial or leadership role in the practice.
VSPN CE Course: Open to VIN and VSPN members. This course has been RACE approved for veterinarians and veterinary technicians/technologists.(22-30316) This course has been approved by the VHMA for CVPM credits.(ID 17-09)

Course Description:
Often, we feel like our heads are spinning with the numerous responsibilities we have throughout the day. Many of these responsibilities are directly or indirectly related with the staff that we manage on a day-to-day basis. When you think about the many different personalities and behavioral styles our staff have, the different learning styles each have, and the different stages in their development in their careers, we must be many faces in our role as a practice manager. In this course, you will learn how to organize the many roles you play in the workplace into eight categories for a better understanding of what they are. These eight roles help you to organize your thoughts about what is expected of a person holding a position of leadership.

Week 1 (Real Time Session September 7): Communication and Building the Team
Objectives: Upon completion of this session, the participant should be able to Week 2 (Real Time Session September 14): Performance, Projects and Training
Objectives: Upon completion of this session, the participant should be able to Week 3 (Real Time Session September 21): Vision, Goals and Time Management
Objectives: Upon completion of this session, the participant should be able to Week 4 (Real Time Session September 28): Inspiring Change
Objectives: Upon completion of this session, the participant should be able to Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook: There is no required textbook for this course.

About the Instructor:
Julie Singer, LVT, CVPM is a 1979 graduate of Houston Community College Veterinary Technology Program, has attended Wharton County Junior College and Houston Community College business courses, and completed the Human Resource Program at Rice University. Julie is an editor and contributor to the Mosby Comprehensive Review for Veterinary Technicians textbook. Julie has lectured for Merck, Intervet, Shirt Sleeve Seminars Management Workshops and has lectured at Wild West Veterinary Conference, Seminars@ Sea, and AVMA Annual Convention and TVMA. She has taught continuing education for Veterinary Support Personnel Network since 2012. Julie is a board moderator for Veterinary Support Personnel Network, member of Veterinary Team Association of Texas, National Association of Veterinary Technicians, Texas Veterinary Medical Association, American Association of Equine Veterinarians, Veterinary Hospital Managers Association, Certified Veterinary Practice Manager’s Association, Society for Human Resource Management and her local Houston Veterinary Practice Manager Association. An LVT since 1979 and CVPM since 2001, she is a practice management consultant and currently manages a large AAHA practice.

Total CE Credit: 6

Tuition: $126 ($113 early bird special if enrolled by August 17, 2017)
Prices are listed in US dollars.

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on September 7, 2017, or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  » Enroll Now
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email VSPNCE@vspn.org. Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program 22-30316 is approved by the AAVSB RACE to offer a total of 6.00 CE Credits (6.00 max) being available to any one veterinarian: and/or 6.00 Veterinary Technician CE Credits (6.00 max). This RACE approval is for the subject matter categories of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements. RACE does not "accredit" or "endorse" or "certify" any program or person, nor does RACE approval validate the content of the program."

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director

VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357


800.700.4636  |  CEonVIN@vin.com  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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