STAF155-0213: PM Focus Series: Team Phase Training
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Rebecca Rose, AAS, CVT
February 6-23, 2013
REAL TIME SESSION (RTS):
Wednesday, February 13, 2013; 8:00pm-9:30pm ET (USA)
Course RTS Times in Your Area:
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In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length.
For more information, please visit the
CE Practice Area
*The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.
Level and Prerequisites:
This intermediate course is geared toward those working as practice managers and/or toward their CVPM, but is open to any VSPN or VIN Member wishing to focus on team members as assets of their clinic, increasing efficiency and leveraging.
This practice management course is part of a series of focus topics to highlight features of management in a single Real Time Session. Prior participation in the Practice Management 101 course is recommended, but not required. The course format is that of a VINgnette where interaction in the message boards discussing case scenarios will be required to enhance the single Real Time Session. Participants should plan on this more intensive study.
VSPN CE Course: This course has been approved for veterinarians and veterinary technicians and to VHMA for CVPM credits.
You spent a lot of time choosing the right new hire based upon his/her aptitude and attitude. Now it is time to give instill the tools to succeed in your veterinary hospital through proper training, coaching, and support. Your training team should encourage, offer appropriate feedback, and lead by example so having this group in place is imperative. Phase training allows your new hires to understand how the orientation period will run, be evaluated and that they will be paired with a training team giving them a foundation for a positive career and getting them started on the right foot with your team. The training team will include a mentor as the go-to person and a team member who "knows the ropes" and can be a sounding board during the transition. A training sequence of events, also known as 'morphing, storming, norming and performing,' may occur within your current team and understanding this phenomenon may help your team adjust to the new hire and meld into a cohesive, trusting team. Here's to fundamental training and your team's success!
This course consists of one (1) ninety (90) minute Real Time Session, supplemental library materials, interactive message board discussions, a mandatory end-of-course test, and may include online multiple choice quizzes (after each Real Time Session). Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.
*A portion of this course will be an audio presentation, please be prepared to listen.
Upon completion of this course, the participant should be able to
- identify a mentor and pair with the new hire outlining expectations of mentee/mentor relationship.
- determine who is on the training team for each hired position and train the trainers.
- outline timeframe, expected performance goals, and review during phase training.
- review employee handbook, define appropriate forms, and discuss the hospital's mission, vision, and values.
- design well defined job descriptions and compile delegated tasks.
- build team trust through teambuilding activities.
- evaluate learning and teaching styles of new hires as adult learners and trainers.
Course materials will be available in the course library prior to each Real Time Session.
There are no textbooks for this class; however, extensive links, books, and articles will be included in the course library.
About the Instructor:
Rebecca Rose has been a CVT for several years and is a current practice consultant for Red Valley Rose Consulting, LLC. She has authored two texts on veterinary technician careers, writes peer reviewed articles, is a contributing author in a text book for veterinary technicians as well as sits on several professional councils and committees.
Week 1: (Real Time Session February 13): Team Phase Training
Content: Your team continues to morph and transform through the years. Continued evaluation of how to educate, train, and professionally grow your team utilizing phase training for new hires can allow the entire team to grow. Successful phase training involves incorporating a timeframe, expectations and goals, performance reviews, and a commitment to life-long learning. During the melding of new and seasoned team members, we will discuss teambuilding activities geared to enhancing trust, communication, and defining your hospital culture. We will also focus on how it takes every member to properly train and welcome the new hire into the group and ultimately introduce him/her to your clients as a valuable, trusted addition on the team.
CE CREDITS: 2.5 (1.5 hours of lecture, 1 hour for in-depth interaction of case discussions on the message boards)
Tuition: $50 ($45 early bird special if enrolled January 23, 2013).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
NOTE: To ensure participants are ready and prepared for classes, enrollment will close when
the maximum number of participants is reached or at 5pm ET the day of the first
Real Time Session unless otherwise noted. If the first Real Time Session is on a
weekend, course enrollment will close on the Friday before the first Real Time Session.
*For more information on how online CE works, see the
Participant Resource Center
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- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 1-800-700-INFO (4636) or email (VIN CE)
CEonVIN@vin.com or (VSPN CE)
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course has been approved for 2.5 continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN/VIN CE at 1-800-700-4636 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy:
A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636)
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VIN/VSPN office at 1-800-700-INFO (4636).
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog
Nanette R. Walker Smith, MEd, RVT, CVT, LVT
VSPN Content Director & CE Coordinator
VSPN CE Services: VSPNCE@vspn.org
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Barb Burri (Barb@vspn.org); ext. 764 (New Hampshire)
Charlotte Waack (Charlotte@vspn.org); ext 193 (Illinois)
Chris Upchurch (Chris@vspn.org); ext 197 (Florida)
Debbie Bess (DBess@vspn.org); ext 178 (Nevada)
Jennifer Withrow (Jennifer@vspn.org); ext 159 (Virginia)
Nanette Walker Smith (Nanette@vspn.org); ext 187 (Colorado)
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035|
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