STAF128-0517: CVPM Prep Review
Text only:
The lectures for this course will be presented in a predominantly text format.
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Instructor: Julie Singer, LVT, CVPM
Course Open: May 22-August 10, 2017
Real Time Sessions (RTS): Mondays, June 5, 12, 19, 26, (no class July 3), July 10, 17, 24 and 31, 2017; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area:
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Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
Level and Prerequisites:
This
intermediate course is focused toward those veterinary professionals who are actively preparing to sit for the CVPM examination. Veterinarians and all supervisory members of veterinary staff may enroll in this course.
VSPN CE Course:
"This program 22-25211 is approved by the AAVSB RACE to offer a total of 12.00 CE Credits (12.00 max) being available to any one veterinarian: and/or 12.00 Veterinary Technician CE Credits (12.00 max). This RACE approval is for the subject matter categorie(s) of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements"
This course is approved for CVPM credits by the VHMA (#89-3).
Course Description:
This course is designed to help veterinary practice managers and others review for purposes of successfully completing the Certified Veterinary Practice Managers (CVPM) examination given by the Veterinary Hospital Managers Association (VHMA). For those not yet taking the CVPM examination, the course provides the basics of veterinary practice management. It is also a good introduction to management concepts for new managers, or review for experienced managers who wish to revisit the basics.
The course is geared to legalities and resources for the United States of America at this time; however, participation is not limited to the USA only.
Week 1 (Real Time Session June 5):
Human Resources
Objectives: Upon completion of this session, the participant should be able to
- Recall the principals and laws of recruiting and hiring
- Demonstrate knowledge of training and development (including safety training), staff meetings, performance reviews, mediating internal disputes and discipline and/or discharge of employees
Week 2 (Real Time Session June 12):
Law
Objectives: Upon completion of this session, the participant should be able to
- Show familiarity of state safety regulations
- Demonstrate knowledge of OSHA regulations, documenting and reporting accidents, filing appropriate reports
- Demonstrate knowledge in DEA and FDA regulations
Week 3 (Real Time Session June 19):
Employment/Labor Law
Objectives: Upon completion of this session, the participant should be able to
- Demonstrate knowledge of Fair Labor Standards Act; Civil Rights Act of 1964--Sexual Harassment, Pregnancy Discrimination Act, Americans with Disabilities Act, Age Discrimination in Employment Act; Family and Medical Leave; Worker's Compensation; Federal Unemployment Tax Act; Employment Retirement Income Security Act; Consolidated Omnibus Budget Reconciliation Act, COBRA (Health Insurance Portability and Accountability Act (HIPAA); Mental Health Parity Act; Employee Polygraph Protection Act), and required Department of Labor posters
Week 4 (Real Time Session June 26):
Ethics and Law
Objectives: Upon completion of this session, the participant should be able to
- Demonstrate knowledge of AVMA Code of Ethics, VHMA Code of Ethics
- Recall the principles of contract law and confidentiality
Week 5 (Real Time Session July 10):
Marketing
Objectives: Upon completion of this session, the participant should be able to
- Recall principals of internal/external marketing and public relations
- Demonstrate knowledge of client services (monitoring client retention, setting up/maintaining new client program, handling client complaints, obtaining/reporting client feedback on service, responding to client questions, managing vaccine/check-up reminder routine), and client education
Week 6 (Real Time Session July 17):
Organization of Practice
Objectives: Upon completion of this session, the participant should be able to
- Recall principals of inventory (maintaining appropriate inventory system including controlled substance ordering, tracking, security, destruction; placing and tracking purchase orders for drugs, uniforms
- Demonstrate knowledge of equipment and maintenance (assuring insurance coverage of hospital and equipment; contracting for repair/maintenance of equipment, building, grounds; protocols for daily facility maintenance)
- Recall medical record standards and compliance, technology systems and policies, liaison to professional services, and hospital policies/procedures/risk management
Week 7 (Real Time Session July 24):
Financial
Objectives: Upon completion of this session, the participant should be able to
- Demonstrate knowledge in analyzing practice and financial reports; managing payroll; A/R and A/P; budgeting and long-range planning
- Recall principles of establishing and enforcing client credit policies; fee analysis; overseeing daily and monthly banking procedures; maintaining chart of accounts; and maintaining imprest petty cash account
Week 8 (Real Time Session July 31):
Review
Objectives: Upon completion of this session, the participant should be able to
- easily recall the basics of veterinary practice management, as outlined on the CVPM Task Analysis handout
- well versed in taking multiple-choice questions similar to those given on the CVPM exam
- demonstrate knowledge of how to locate information and utilize study materials
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course.
Recommended Textbook(s):
Recommended Textbook(s):
About the Instructor:
Julie Singer, LVT, CVPM is a 1979 graduate of Houston Community College Veterinary Technology Program, has attended Wharton County Junior College and Houston Community College business courses, and completed the Human Resource Program at Rice University. Julie is an editor and contributor to the Mosby Comprehensive Review for Veterinary Technicians textbook. Julie has lectured for Merck, Intervet, Shirt Sleeve Seminars Management Workshops and has lectured at Wild West Veterinary Conference, Seminars@ Sea, and AVMA Annual Convention and TVMA. She has taught continuing education for Veterinary Support Personnel Network since 2012. Julie is a board moderator for Veterinary Support Personnel Network, member of Texas Association of Veterinary Technicians, National Association of Veterinary Technicians, Texas Veterinary Medical Association, American Association of Equine Veterinarians, Veterinary Hospital Managers Association, Certified Veterinary Practice Manager�s Association and Society for Human Resource Management. An LVT since 1979 and CVPM since 2001, she is a practice management consultant and currently manages a large AAHA practice.
Total CE Credit: 12
Tuition: $252 ($227 early bird special if enrolled by May 8, 2017)
All prices are listed in US dollars.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on June 5, 2015,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
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- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
"This program 22-25211 is approved by the AAVSB RACE to offer a total of 12.00 CE Credits (12.00 max) being available to any one veterinarian: and/or 12.00 Veterinary Technician CE Credits (12.00 max). This RACE approval is for the subject matter categorie(s) of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements"
This course is approved for CVPM credits by the VHMA (#89-3).
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
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