STAF151-0912: PM Focus Series: Time Management for Managers

INSTRUCTOR(S): Rebecca Rose, AAS, CVT

COURSE OPEN: September 5-22, 2012

REAL TIME SESSION (RTS): Wednesday, September 12, 2012; 8:00pm-9:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter
Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area https://www.vin.com/Link.plx?ID=5384048

* The instructor for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend a Practice Session.

Level and Prerequisites: This intermediate course is geared toward those working as practice managers and/or toward their CVPM, but is open to any VSPN or VIN Member wishing to master time management and conflicting commitments. This practice management course is part of a series of focus topics to highlight specific features of management in a single Real Time Session. Prior participation in the Practice Management 101 course is recommended, but not required. The course format is that of a VINgnette where interaction in the message boards discussing case scenarios will be required to enhance the single Real Time Session. Participants should plan on this more intensive study.
VSPN CE Course. This course has been submitted for RACE approval for veterinarians and veterinary technicians and to VHMA for CVPM credits.

Course Description:
Each of us has the same 10,080 minutes in a week to achieve our work goals. How are you managing your minutes? This VINgnette will help you identify your time suckers, increase your awareness and ability to identify the difference between non-urgent and important tasks, show you how you can organize your week with technology, and establish achievable goals you and your team. Learn to utilize your hospital's mission, vision, and values to guide your tasks and duties accordingly. Together, we will dissect guiding principles, relationship building, activities, and events that determine your purpose as a manager. We will take a look at your work space, unclutter, reorganize, and seriously scrutinize your time and energy on email. In this interactive course, participants will help each other by identifying an arsenal of time tips, time management resources, and help you internally audit your 10,080 minutes.

This course will consist of one (1) ninety (90) minute Real Time Sessions, supplemental library materials, interactive message board discussions, a mandatory end-of-course test, and may include online multiple choice quizzes (after each Real Time Session). Successful completion (scoring 80% or better) on the end-of-course test is required to be considered for a course certificate of completion.
** The lecture portion of this course will be an audio presentation. Please be prepared to listen

Upon completion of this course, the participant should be able to

• identify your time suckers.
• analyze and review your daily "to-do" lists and create a "plan for the week."
• examine what and why you procrastinate.
• evaluate email time and subscriptions.
• unclutter and organize your personal space and desk.
• examine your current organizational skills and improve upon them
• differentiate between urgent and non-urgent.
• determine what is important and non-important.
• define your priorities; begin with the end in mind as a general rule of thumb.
• utilize your team to delegate tasks that can be done efficiently and effectively by others.
• prepare and develop your own arsenal of time management resources.
• compile time tips for you and your team.
• instigate automatic reminders for quarterly reports, events, activities, and priorities.
• discuss with your team time savers and efficient patterns.
• determine three healthy things for you and incorporate them into your monthly calendar.
• define time valued expectations.
• exemplify and show time accuracy to and for your staff.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Texbook(s):
There are no textbooks for this class; however there will be extensive links, books, and articles included library resources.

About the Instructor: Rebecca Rose has been a CVT for several years and is a current practice consultant for Red Valley Rose Consulting, LLC. She has authored two texts on veterinary technician careers, writes peer reviewed articles, is a contributing author in a text book for veterinary technicians as well as sits on several professional councils and committees.

Course Outline:
Week 1 (Real Time Session September 12): Time Management for Managers
Content: Time management can make or break a manager. What does your desk say about your organizational style? Your personal space need not be over-the-top, obsessively clean; however, tidy and organized speaks volumes. Identifying your organizational skills, defining your priorities, delegating tasks to other team members, and de-cluttering your space will enable you to control your time and productivity. Technology can synchronize your personal and work life. Interactively we will discuss time tips and dissect your company's mission, vision, and values as drivers to help you prioritize your day, week, month, and year. We will evaluate your strengths and weaknesses in time management and offer tools for success. Beginning with the end in mind, your day planner, desk and email will get a facelift!

CE HOURS: 2.5 (1.5 hours of lecture, 1 hour for in-depth interaction of case discussions on the message boards)

Tuition: $50 ($45 early bird special if enrolled by August 22, 2012).
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
** To ensure participants are ready and prepared for classes, enrollment will close when the maximum number of participants is reached or at 5pm ET the day of the first Real Time Session unless otherwise noted. If the first Real Time Session is on a weekend, course will close on the Friday before the first Real Time Session.

**For more on how online CE works see the Participant Resource Center

1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
4. For further assistance call 1-800-700-INFO (4636) or email (VIN CE) CEonVIN@vin.com or (VSPN CE) VSPNCE@vspn.org). Please include the course title, your full name, and contact information in your correspondence.

Note: "This course submitted for approval for 2.5 continuing education credits in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education." Call VSPN CE at 1-800-700-4636 for further information. (Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board).

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Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636) to discuss eligibility for a pro-rated refund.
**Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN/VSPN office at 1-800-700-INFO (4636).

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** For More Information on VSPN's upcoming CE Courses, check out https://www.vin.com/CE/VSPN/VSPN_M02231.htm

Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & VSPN CE Director

VSPN CE Services: VSPNCE@vspn.org
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Charlotte Waack (Charlotte@vspn.org), ext 193
Chris Upchurch (Chris@vspn.org); ext 197
Darci Palmer (Darci@vspn.org); ext 179
Debbie Bess (DBess@vspn.org); ext 178
Jennifer Withrow (Jennifer@vspn.org); ext 159
Nanette Walker Smith (Nanette@vspn.org); ext 187

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