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OPEN FOR ENROLLMENT
TO
VETERINARY SUPPORT STAFF

    
VSPN CE Course STAF130-0317: Emergency and Specialty Practice-Working the Front Desk
Audio only: The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.

Cancelled

Instructor: Katherine Dobbs, LVT, CVPM, PHR
Course Open: March 22, 2017-April 29, 2017
Real Time Sessions (RTS): Wednesdays, March 29, April 5, 12 and 19; 8:30-10:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructors for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This basic course is open for all veterinary staff involved in or wishing to learn more about the important role of the front office position in emergency and specialty/referral practices. The Front Desk Modules 1 and 2 are logical recommended precursors for this course, but are not required.
VSPN CE Course: Open to VIN and VSPN members.
This course has been RACE approved for veterinary technicians/technologists. (RACE: 22-28495) This course is approved by VHMA for CVPM credit. (VHMA program # 08-18)

Course Description:
Many of the duties performed at the front desk of an emergency and/or specialty practice are similar to those duties performed at a general practice, such as answering the phone, typing in data, processing payments, and filing charts and documents. However, the situations facing the front office team of an emergency/specialty practice can be complex: a client walks into a referral practice without a referral and refuses to let you contact their current veterinarian for medical history; the referred client comes in not anticipating the fees for a second opinion, the estimate for treatment is halted by the question "why are you repeating x-rays?" or a waiting pet is suddenly collapsing in the lobby. These are just a few of the situations we will explore in this course.

Week 1 (Real Time Session March 29): The Referral Relationship Objectives: Upon completion of this session, the participant should be able to Week 2 (Real Time Session April 5): Communication is Critical Objectives: Upon completion of this session, the participant should be able to Week 3 (Real Time Session April 12): Caring for Mutual Clients Objectives: Upon completion of this session, the participant should be able to Week 4 (Real Time Session April 19): Continuing Client Care and Mutual Patient Care Objectives: Upon completion of this session, the participant should be able to Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will be an audio presentation, please be prepared to listen.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook(s): There is no required textbook for this course.

About the Instructor:
Katherine Dobbs, LVT, CVPM, PHR is a graduate of Tomball College with an Associates of Applied Science; Veterinary Technology. She earned certification as a Compassion Fatigue Educator in 2009, Professional in Human Resources in 2008 and Certified Veterinary Practice Manager in 2006. Katherine has written three textbooks in practice management that are published by AAHA Press, is the author of the monthly column HR Corner in Veterinary Team Brief, and has had articles published in Veterinary Economics, Veterinary Practice News, AAHA Trends and TechLife. She has presented at International Veterinary Emergency Critical Care Symposium, American Animal Hospital Association, North American Veterinary Conference, Western Veterinary Conference, Association of Veterinary Technician Educators, and Wild West Veterinary Conference. Katherine is a member of the Society for Human Resource Management and Veterinary Hospital Managers Association

Total CE Credit: 6

Tuition: $126 ($113 early bird special if enrolled by March 8, 2017)
Prices are listed in US dollars.

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on March 29, 2017, or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  Cancelled
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email VSPNCE@vspn.org. Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program 22-28495 is approved by the AAVSB RACE to offer a total of 0.00 CE Credits (0.00 max) being available to any one veterinarian: and/or 6.00 Veterinary Technician CE Credits (6.00 max). This RACE approval is for the subject matter categorie(s) of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements"

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director

VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357


800.700.4636  |  CEonVIN@vin.com  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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