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OPEN FOR ENROLLMENT
TO
VETERINARIANS

    
VSPN CE Course STAF124-0218: Communication & Conflict Management Module 3: Balancing Your Life & Managing Your Stress
Audio only: The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.

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Instructors: Heather Howell, LVT, RVT, MBA and Lisa Dawn Stull, LMFT, MS
Course Open: February 27, 2018-March 30, 2018
Real Time Sessions (RTS): Tuesdays, March 6, 13 and 20, 2018; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructors for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This intermediate course is open to all veterinary staff with the focus of enabling team members to more effectively communicate and resolve conflicts. All three modules are recommended, but not required, for participation or completion for each individual module.
VSPN CE Course: Open to VIN and VSPN members. This course has been submitted for RACE approval for veterinarians and veterinary technicians/technologists. This course is approved by VHMA for CVPM credit. (VHMA program # 08-21).

Course Description:
Stress in the workplace affects us all. Add to that the stress we experience in our personal lives and the workplace can reach a boiling point. In this course techniques will be provided to improve and effectively balance the participantís personal and professional life. The course will also introduce stress management techniques that can be utilized in your home and work life. As a continuation of Modules 1 and 2, we will incorporate how your stress level affects your communication with others. The overall goal of all three modules of this series is for the participant to become a more knowledgeable and confident communicator.

Week 1 (Real Time Session March 6): Assessing Balance
Objectives: Upon completion of this session, the participant should be able to Week 2 (Real Time Session March 13): Stress Management
Objectives: Upon completion of this session, the participant should be able to Week 3 (Real Time Session March 20): Balancing Your Life and Supporting Coworkers
Objectives: Upon completion of this session, the participant should be able to Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will be an audio presentation, please be prepared to listen.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook(s): There is no required textbook for this course.

About the Instructors:
Heather Howell, RVT, LVT, MBA is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, speaker, and instructor. She is also an adjunct professor the Veterinary Technology Bachelorís program at Tarleton State University.
Lisa Stull, MS, LMFT is a licensed marriage and family therapist who specializes in anxiety, trauma, and couples counseling. Lisaís lectures and concentration areas include life balance, stress, communication, conflict resolution, and substance abuse.

Total CE Credit: 4.5

Tuition: $95 ($85 early bird special if enrolled by February 13, 2018)
Prices are listed in US dollars.

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
* Enroll in all three modules by January 9, 2018 and receive a 15% discount off the original course price.
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on March 6, 2018, or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  » Enroll Now
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 792 or email VSPNCE@vspn.org. Please include the course title, your full name, and contact information in your correspondence.
*Note: "This program (RACE program number to be determined) has been submitted for approval by the AAVSB RACE to offer a total of 4.5 CE Credits, with a maximum of 4.5 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Scientific, Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance: (Web-based, Teleconference or Audio-Conference).This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each boardís CE requirements.Ē

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director

VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357


800.700.4636  |  CEonVIN@vin.com  |  530.756.4881  |  Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616

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