|Main : Course Catalog : Communication and Conflict Management Module 3|
STAF120-0409 : Communication and Conflict Management Module 3: Balancing Your Life and Managing Your Stress
Heather Howell, LVT, MBA and guest lecturer Lisa Dawn Stull, LMFT, MS
April 20-May 17, 2009
Real Time Sessions: Thursday evenings, April 23, and 30, an May 7, 2009; 9:30pm-11:00pm ET (USA)
Stress in the workplace affects us all. Add to that the stress we experience in our personal lives and the workplace can reach a boiling point. In this course techniques will be provided to improve and effectively balance the participant's personal and professional life. The course will also introduce stress management techniques that can be utilized in your home and work life. As a continuation of Module 1, we will incorporate how your stress level affects your communication with others.
Module 3 consists of three (3) real time interactive sessions of ninety minutes (90) each covering discussion of situations; homework reinforcing the handouts and real time sessions; interactive message boards to discuss the real time sessions and homework; and an online final exam. In addition multiple choice homework quizzes will be given online each week; the goal of the homework is to test the participant's knowledge of the material covered discussed in each session and presented in the handouts.
All members of the veterinary support staff may join the course and its discussions; however, this course is focused toward practice managers, office managers, supervisors and veterinarians. Module 3 may be taken without having taken Module 1 or 2.
Upon completion of this course, the participant should be able to
TEXTBOOKS: There are no required texts for this course. A list of reference texts will be available in the course area library
Week 1: Assessing Balance
Content: This lecture will cover techniques to assess balance in key areas of your personal and professional life. We will introduce techniques for evaluating your life balance. We will also discuss techniques to improve areas of your life that are lacking balance.
Week 2: Stress Management
Content: This lecture will cover stress, how it affects you personally and professionally. We will discuss coping skills and learning how to use them. We will discuss how balance in your life can decrease your stress and how to achieve that. This lecture will cover how stress affects the workplace and what can be done to improve the work environment.
Week 3: Balancing Your Life and Supporting Coworkers
Content: This lecture will discuss how to introduce balance into your practice and support coworkers in finding balance in their lives. We will cover communication techniques to reduce stress, conflict, and avoid burn out. We will also cover how you can work as a team to improve the stress level in your practice; including training techniques.
LIBRARY MATERIALS: Library materials will be made available prior to the topic week so participants will have plenty of time to prepare for the real time sessions and discussion.
MESSAGE BOARD DISCUSSIONS: Message board discussions regarding the topic presented will begin on the day the course opens and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.
CE HOURS: 4.5
$90 ($81.00 early bird special if registered before March 30, 2009).
*Enroll in all three Modules before January 29, 2009 and receive a 15% discount off the regular course price.
*Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). You must include the following information in the comments section of the CE enrollment form in order to be eligible for this discount: your program director's name and contact information (email/phone) and school name.
** NOTE: Registration will be closed when the maximum number of participants is reached or at 5pm ET the day of the first real time session.
For More Information on how our online CE courses work please read the following:
Nanette R. Walker Smith, M.Ed., RVT, CVT, LVT
VSPN Content Director & CE Coordinator
1-800-846-0028 or 1-530-297-4950, ext 187
777 West Covell Blvd, Davis, CA 95616
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