STAF108-0903: Effective Staff Training Solutions

INSTRUCTOR:
Phil Seibert, CVT

DATES:
Course open September 17
Real Time Sessions: Mondays evenings; September 22, 29, and October 6; 9:30pm � 11:00pm ET (USA)

COURSE DESCRIPTION:

This course is designed to show how to prepare and implement an in-house staff training program for any veterinary practice.

The course will have 3 online sessions presenting an overview of the training process, topics and teaching methods that will really work for your hospital, interactive message boards to discuss the real time sessions, and homework assignments giving you the opportunity to try the methods and systems with your team.

All office managers, practice managers, hospital administrators and supervisors are welcome to join the course and its discussions.

Upon completion of this course, the participant should be able to:

1. Define the categories of staff training in their hospital.
2. Develop an orientation training schedule for new staff members.
3. Develop an in-service training schedule for the entire practice team.
4. Begin development of a practice-specific training library.

This course has been RACE and VHMA approved in jurisdictions that require course approval.

COURSE OUTLINE:

WEEK 1 - DEFINING THE OBJECTIVE OF THE TRAINING
Content: The first week of the course will discuss what subjects need to be covered in a training program. We'll discuss the difference between new employee training, in-service education for the existing team and when to use remedial training.

WEEK 2 - DEVELOPING THE FORMAT
Content: During this session, we'll discuss the various techniques for delivering the message consistently. We'll also discuss some of the reasons why many training programs fail and how to avoid those mistakes.

WEEK 3 - DELIVERING THE MATERIAL
Content: This session will focus on how to get other staff members involved in delivering the information and make them look forward to it! We'll also discuss how to use handouts and quizzes effectively.

MESSAGE BOARD DISCUSSIONS:
Message board discussions regarding the topic presented will begin on the day the course begins and continue for one week following the last real time session. These discussions will be held in the VSPN CE course area.

CE HOURS: 4.5 CE credits

TUITION:
$72 ($65.00 early bird special if registered before September 3, 2003). Full time students of an AVMA accredited Veterinary Technician Program will receive a reduced rate for this course of $36.00 (upon verification of student status)

TO REGISTER:

1. You must be a registered member of VSPN (www.vspn.org). Membership in VSPN is free.
2. VIN Member DVM's SHOULD NOT register for their staff. Please have the staff member register through VSPN. Please email VSPNCE@vspn.org if you have questions.

*VT students, please include your program directors name, school, and school phone number in the comments section of the CE registration form. Your registration will be delayed if this information is not included.
*** For More Information on VSPN's upcoming CE Courses, check out www.vspn.org/CE

Note: "This course has been submitted (but not yet approved) for 4.5 hours of continuing education credits in jurisdictions which recognize AAVSB's RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VIN/VSPN for further information."

Approval has also been requested of the VHMA.

(Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by their board.)

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COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VIN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VIN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VIN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdrawal retroactively. Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 1-800-700-INFO.

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Nanette R. Walker Smith, RVT, CVT
VSPN Content Director
Nanette@vspn.org or VSPNCE@vspn.org

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