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OPEN FOR REGISTRATION

PRAC104-0703: Strategies for Success: Client Attraction and Retention

INSTRUCTOR:
Don Draper, DVM, PhD, MBA; Iowa State University
Dennis McCurnin,DVM,DACVS; Professor and Hospital Director, School of Veterinary Medicine, Louisiana State University, Baton Rouge, Louisiana

DATES:
DATES: July 31 - September 4, 2003
Interactive sessions: Thursday; 7/31, 8/7, 8/14, 8/21, 8/28; 9:30-11:30 PM ET (USA)

COURSE DESCRIPTION
Veterinary medicine is a service business and clients are the lifeblood of any practice. This course will cover the fundamentals of modern service marketing systems. These fundamentals include identifying, differentiating, and interacting with clients; personalizing client service; creating client value , using traditional media to reach clients, involving the entire staff in practice marketing, using information technology to communicate with clients, and developing a marketing plan.

COURSE OUTLINE

MESSAGE BOARD DISCUSSIONS:
Discussions will begin on the start date of the course and will continue for 7 days following the last real time session.

CE HOURS: 10

TUITION:
Member/$150, Non-Member/$215 before July 17th, 2003;
Member/$166, Non-Member/$238 after July 17th, 2003

(Register for ALL five Strategies for Success Modules and Save $75!)

TO REGISTER:
  »Enroll now

Or call 1-800-700-INFO (4636) or email CEonVIN@vin.com, and list the course title, your full name, and your preferred method of payment (credit card, check).

For More Information on VIN's Upcoming CE Courses, check out http://www.VIN.com/CE/Catalog.htm

Note: "This course has been submitted (but not yet approved) for 10 hours of continuing education credits in jurisdictions which recognize AAVSB's RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VIN for further information."

(Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by the board.)


COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VSPN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VSPN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VSPN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdraw retroactively.

Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at
1-800-700-INFO (4636). Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at
1-800-700-INFO (4636).


Debbie Friedler
Coordinator
Continual Education Division
Veterinary Information Network
CEonVIN@vin.com

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